"Excellent service and price"

I found the combination of someone who listened to my needs, teamed with expert product knowledge and the skills to quickly resolve my issues in a professional and empathic manner, easy to rate. Well recruited, Stella. I was ready to change insurer, but you were able to accommodate my budget once again and I greatly appreciate it. I'm at ease for another year. Thank you.

"Friendly staff and great service on time."

Awesome staff and great service. Very reasonable price for comprehensive insurance.

"slow process and poor service"

Do not be misled by the 5-star reviews. These reviews clearly haven’t been written by anyone who has actually had to make a claim. My experience with Stella Car Insurance has been nothing short of a nightmare, and I would strongly advise against choosing them.

My crash claim has taken over a month to process due to an incredibly slow and disorganized process. They don't respond to emails, so I’m forced to keep calling them for updates, and even then, it takes a week for them to get back to me. They claim to offer 24/7 assistance, but that is a lie. After 5 PM, no one answers the phone, and it’s clear they are severely understaffed.

There’s also a huge communication breakdown between their outsourced teams. One staff member arranged for a car hire and allowed us to pick up the car, but then another called and said the crash team wanted the hire car returned and a different one delivered. This constant back-and-forth was extremely confusing and unprofessional.

To make things worse, the tow company lost some of our personal items from the car, and instead of helping us resolve the situation, Stella asked us to provide photos to prove that we had the items inside the car. It was a completely unreasonable request and made an already stressful situation even worse.

Stella might seem like a cheap option, but it is far more stressful than it’s worth. Don't wait for an issue to arise—go with a more reliable insurance provider. The reviews that rave about them clearly haven’t experienced the reality of dealing with a claim.

"Prompt response for refund"

Prompt response for refund. Friendly and efficient Staff Member. Thank you.

"All good but junk mail now"

All good but junk mail coming in so I think my email has been comprised by this company. Or could be a coincidence

"Purchased insurance in line and was an…"

Purchased insurance in line and was an easy process

"Helpful and responsive "

Stella have been very helpful and responsive with a claim I had.

"Easy to understand policy & very…"

Easy to understand policy & very competitive

"I had to make a few changes to my…"

I had to make a few changes to my policy and staff were extremely helpful. Their site is really easy to use and informative.

"This is the second review I have left…"

This is the second review I have left for Stella, as usual great service, I believe her name is Jo or Jodi (sorry bad memory) she was lovely and she remembered me 😊, nothing is ever a problem always ready to help and accommodate & we had a good laugh together, I love that they are "people" meaning down to earth and you feel at easy talking, it is not a chore