"ROTTEN. THEY DON'T GIVE A DAMN"

BEWARE! I ordered an advent calendar with time to spare for its delivery. Culture Vulture didn't bother to post it for two days then sent me an email saying it would be delivered by Parcelforce 48. The tracking number they sent was invalid. Postal cost very high. Rang to find out what was happening. The woman I spoke to could not care less. She basically said that's just the way it is. If you wanted your advent calendar sent out quickly you have to pay £9.99! More than the item cost! She said she didn't know anything about the tracking number so tough luck. Disgraceful. She really didn't care and the calendar will now arrive maybe on the 5th or 6th December. Rotten.

"YOU HAVE BEEN WARNED !"

My wife bought a VERY expensive top from Culture Vulture , well in excess of £100 . Not only was the top different from the one shown on their website and catalogue , but we had to pay for the delivery of the wrong item, and also had to pay for the return of the item , all at our own cost! Do yourself a large favour and order from one of the multitude of REPUTABLE shopping outlets online, and save yourself the hassle.

"Total Chaos in Administration. Avoid this Company."

We ordered a book but within under an hour found it was not suitable for the intended recipient and so emailed to cancel - the only way possible to cancel on a Sunday evening it seemed. We confirmd this on the phone the following day and were told the order would be stopped. A few days later having heard nothing we rang to get confirmation that the cancellation had gone ahead. The member of staff said it had not so far and actually indicated that any emails to the Company were unlikely to be dealt with - they were poor at customer service he said. He did however say he would put the refund in hand and indicated that it had been done on the system. But then a few more day later we were told the book was on its way. When it arrived we asked for a return paid label which arrived a few further days on. Then another of these arrived unrequested. Then we were told that the refund had been made but this did not include the whacking £4.99 postage on the original order of £8.99. So now it seems that we have paid £4.99 because of the complete chaos that seems to envelope the Company. A customer service rep could not put us through to the necessary place but another said the postage would be refunded that evening. It wasn't. Several emails have not been replied to but we will continue to fight for the £4.99 as a matter of principle and update this review accordingly. But we suggest that anyone else should save themselves the hassle on dealing with this dysfunctional trader. Stick to Amazon!!

"avoid this company at all costs"

Avoid this company at all costs, to this day I am still waiting for a reply from their customer services department (who I assume don't even exist?!) after 3 emails. Buy the same products elsewhere and avoid using these crooks!

"Order was okay, but not the junk mail"

The order and products were okay. But nowhere did I request culture vulture to send me constant junk mail. I did not even give my address to culture vulture, they have simply sent junk mail (catalogues) to every single address I send orders too. Plus there is nowhere on my profile on their site to stop this junk mail! I find this abusive.

"Disappointing"

I ordered a pair of painted metal garden chairs on 9/4/15 for next day delivery. They arrived perfectly packaged but, when unwrapped, both chairs were badly chipped in several places. This damage had obviously occurred prior to despatch. I called the company who arranged to collect the chairs & asked whether I wanted an exchange or refund. As an exchange necessitated waiting for the damaged chairs to be received back into the warehouse I opted to get a refund and reorder a new pair that day. My next day delivery charge was refunded. I was assured that the reorder would be fully checked for quality prior to despatch.
On reordering I discovered the chairs were out of stock but I placed the order anyway as by now I was willing to wait if it meant getting a perfect pair of chairs.
The second pair arrived today, 29/4/15. Again the packaging was perfectly intact and the chairs were completely bubble wrapped. Again, not only were both chairs chipped but one chair was missing a back bolt and the painted bolt caps were of two different types which would have looked very odd on assembly.
I duly phoned the company again where an advisor once again arranged for the items to be collected and, this time, an exchange raised. The advisor was unsure of the quality control procedure prior to despatch but said she was putting notes on my account so the replacement chairs would be checked. She then pointed out that the only phone number for this company is 'only an order line' so that was all she could do.
I recalled the company phone number and asked to be put through to customer services only to be told that that was who I was speaking to. When I explained that the previous advisor had told me it was only an order line she replied 'no, we do everything'. I went through the whole rigmarole of the damaged chairs with this new advisor only for her to reply that collecting and replacing the chairs was 'all they could do' and that I would just have to 'hope for the best' that the third pair of chairs was not damaged. Considering the damage is obviously taking place pre despatch I find this response unacceptable. Not what I would call good customer service.
All I want is an unchipped pair of garden chairs with all bolts present and matching - not much to ask for £150 is it? If I didn't like the chairs so much or I could have purchased them elsewhere (and believe me I've tried) I would have given up with Culture Vulture much sooner.