"Horrible customer service"

As many people have stated, this company does not respond. Have ordered several products with no issue. My last purchase was missing pieces, I have made over 10 attempts to contact the company regarding this issue with no response. I would recommend sourcing items else where.

"Fixture not great and communication with company nonexistent "

The fixture looks decent, but it is very light in weight so the hanging wires do not fully stretch.
Big problem - the canopy/ceiling box is very narrow, so it does not cover the standard j-box in the ceiling.
Also, adjusting the lenght of the hanging wires is very, very cumbersome, so the installation took a long time.
The delivery took significantly longer than promised when ordered, so we had to reschedule the install twice. And the communication with the company about the order status is virtually nonexistent.
All in all, not good.

"If you try to contact them"

If you try to contact them, forget it. They sent us returned item and never responded our email until we try to dispute the charges. do not buy anything from them.

"Pleasantly surprised with this purchase"

Read some of the reviews here so decided to give them a call to make sure my order got sent out -- turns out a lot has changed in the past 6 months with this company, their customer service is actually quite good and I got my pendente lights within 5 days of ordering

Quality of the lights themselves is great -- will definitely be ordering again!

"Customer service non-existent!"

I ordered a pendant light. Product never arrived. Numerous attempts to contact customer service via email and phone went unanswered.

"Horrible Customer Service!"

Horrible Customer Service!
We have tried to get in touch with this company. Multiple calls and emails were sent out. The wood shrinks so you need to let it sit for a while, I ordered 10 boxes and only got 4 boxes. I have been trying to get them shipped but the company has not provided us with a tracking number. DO NOT PURCHASE FROM THEM. THEY ARE RUNNING A SCAMMY COMPANY

"Don't spend your money at Modrngy.com!"

I bought a fancy kitchen island light from Modrngy.com and I regret it. The canopy was only maybe 2" wide which was not enough to cover an 8B octagon electric box. When I contacted Modrngy they told me they could send a trim plate, but I wasn't interested in that route. Getting approved for a return was a pain, I had to pay a $40 dollar restocking fee, I had to pay for my own return shipping and I am currently STILL waiting for my money back and they have had the light back in their possession for 11 days now. My advice, don't shop here. I actually found a much nicer and higher quality kitchen Island light from Walmart.com of all places.

"Received a pendant light which was not…"

Received a pendant light which was not as we expected. Created a return request which was accepted by the site. Had to pay for return shipping charges around 50$. We never received the refund nor do they respond to emails or calls.
Horrible experience overall, please stay away from them

"DO NOT BUY FROM THIS COMPANY"

DO NOT BUY FROM THIS COMPANY
I bought a $460 pendant light and they sent the pendant wired together with the wrong ceiling piece. So it is a totally useless item. Many many attempts to contact them (phone, vm, email, chat) went no where. No one ever responds.

"DO NOT BUY from this company!!!!! "

Like the others stated ~ RUN from this company. Received a light. Horrible quality. Tried immediately to return. As others have said, they won't respond to any communication. Now have sent 3 emails, and left 1 message. When trying to return to fill out some form, you only get an email address to write to. I'm going to contact my credit card company and the BBB.