"Good online prices"

Good online prices, ordering straightforward online and the units were delivered in good time by a friendly driver.

"Ordering on line was easy although…"

Ordering on line was easy although purchase of hinges slightly confusing as they are ordered singly.
Flat Pack Kitchens were badly let down by their couriers as the unit arrived damaged with significant damage to the packing box.
Customer services couldn't have been more helpful,ordered & sent a new panel & even sent a hinge FOC even though the fault was mine.
Again they were let down by their couriers FedEx,who delivered a day late.
The cupboard hasn't been fitted yet so no info re. quality.

"Fantastic doors and unit"

Fantastic doors and unit, really pleased with the quality and service, will recommend to friends and family

"Such an easy website to use on all…"

Such an easy website to use on all levels, from planning through to ordering, with great options to help to user. Flat Pack Kitchens made me aware of the when the order was being despatched and the delivery was painfree!

I would definitely recommend using them.

"Highly commended"

In October last year I ordered a kitchen base cabinet to fill the space where a dishwasher used to be. The cabinet came just before another lockdown which meant the kitchen fitter couldn’t come. Although the packaging looked good but I couldn’t be sure of the contents without seeing them. I contacted the company to explain the situation and asked if the guarantee period can be extended. They were very quick in responding and were most understanding.
A fortnight ago, I managed to get someone to come and assemble the cabinet. He noticed although the packaging was good but two panels inside have cracks. He took pictures of them and commented that it looked like the cracks were there when they left the manufacturers. I forwarded the pictures with a message and the replacement panels came 2 days later.
I don’t normally give reviews but in this case I feel I should.
Brilliant service! Can’t ask for more. I will definitely recommend FLAT PACK KITCHENS to other people.

"I am a repeat customer & very happy"

I'm very pleased with the service from this company. I really appreciate that they give you a delivery date when you place the order - a rarity because a great many companies presume you are always home. I like that if you ask a question, they get back to you. If there are any problems, they apologise and sort it out.

"Fantastic customer service."

I placed my order for a new kitchen, it was despatched on schedule from the supplier/factory, unfortunately the courier (DX) managed to get the order only so far as my local depot, and then for whatever reason could not deliver the 1 pallet and 3 boxes until 3 business days later and that was only after I had to chase both DX (who never returned my calls) and then ultimately flatpack kitchens who got the issue escalated and resolved.Anyway DX are useless but their agency driver who delivered was very helpful in getting the pallet right up to the front door of my building, couldn't fault him....So , a few items arrived damaged, speaking to flat pack customer service , they arranged replacement items to be sent out by the supplier immediately. While this all reads a bit negatively, in actual fact the people I spoke to on the phone and by email were first class in terms of communication, demeanour and effectiveness and are a credit to the company and that's what makes all the difference. In terms of the product itself so far so good, the click design means super quick/easy construction of the units and the finish on the doors etc looks really nice in matt graphite.

"Delivered promptly"

Delivered promptly - no issues. The product purchased was a very entry level one and was of an appropriate quality for the price. All as expected.

"Excellent service"

Excellent service - good delivery on time - units well packed and very good quality - really solid - would recommend

"Customer service is excellent"

Customer service is excellent which is important these days