"Quality products, but their online side of things leave a lot to be desired"

They sell quality products, but their online side of things leave a lot to be desired. Packaging for soft goods was just a courier bag, then tightly wrapped in clear tape. It was impossible to open without a blade, which then damaged the the goods that I purchased. When I contacted Wild Earth, they told me that I should of opened it with a pen.........
Update to Wild Earths response below.
I had already contacted you when I received the goods, with supporting email and photos. This is the email I received:

Hi ......
We are sorry to see this has happened to your goods.

I can pass this onto our packing team to keep in mind.

Unfortunately we do recommend not using blades to open packages for this reason. We would advise just piercing with something like a pen or other item that will be unable to penetrate/cut any fabric.

We hope you have a good rest of your day despite this not so great start!

Best,
......

"Fantastic and friendly service"

Fantastic and friendly service! Shop was very busy but young girl took her time to explain options and was very knowledgable.

"Good crew to assist me for a old bloke."

Good crew to assist me for a old bloke.

"Order arrived very quickly"

Order arrived very quickly, very happy with my purchase.

"Great range of products"

Great range of products, easy to navigate website and swift processing to my door!

"Perfect"

Fast shipping, great product, helpful communication. Thanks?

"Easy"

Easy. Fast checkout

"Prompt shipping"

Prompt shipping

"Helpful when I needed to change my…"

Helpful when I needed to change my order.

"Great product"

Great product. Good service. Always reliable.