"Sent me the wrong type of handle twice"

Sent me the wrong type of handle. When I phoned I was told that it was my mistake so had to send it back at my own expense. Ordered again making 100% sure I was ordering the right handle and incredibly they sent me the wrong one again so I will be contacting customer service again on Monday

"Different design made this a redundant purchase"

I replaced one handle on a conservatory door from 2013. However it was very different design from the 1998 anglian door handle I also tried to replace on an inner door. So felt annoyed about the second handle. Would be better if it said what date range they were compatibel with.

"Purchase of replacement window handles"

Ordering was easy on the website and and postage was free of charge. A pleasant experience.

"Service excellent - shame about the product"

Service excellent - it usually is - which is just as well because all the window handles that were fitted are failing one after the other and I am having to replace them

"Easy to order and fast delivery"

Easy to order and fast delivery, excellent service.

"Just what I wanted"

Just what I wanted, and quick delivery.

"the product fits perfect the delivery…"

the product fits perfect the delivery was quite fast and the price was great

"Item delivered on time at a reasonable…"

Item delivered on time at a reasonable price and fitted perfectly to replace an old and tired handle.

"I received what I ordered"

I received what I ordered. Delivery could have been quicker.

"Unless Service"

I ordered the handles, and they were a faction out, I then had to go Web Chat, after speaking to two different people over 30mins, they told they couldn't help and I would have to go to their website, I'm still waiting for their reply.
I had no choice but to phone, and of course there was a queue, which told me to use their Web Chat and email site, but I could continue to hold, even though I could find the answer through their other customer service sites.
After 20 mins my call was answered, and I was told that even though the patio doors are Anglian, they didn't have old handles, and that I need to go through Ebay, or get a locksmith out who'd drill new holes fir the handles to fit.
I returned their handles, with a covering letter, and have heard nothing, Where is my REFUND.