"I wish I could give negative stars.."

I wish I could give negative stars... because this place absolutely deserves it.
I ordered 2 items (set of technical bulletins & electrical diagrams).
After almost a month and 2 phone calls I received the first order..
BUT about 1/3rd of the pages were missing and there were random duplicates and triplicates of some sections scattered throughout.
I carefully determined what pages were missing and contacted Alex (the owner) by phone on 3 occasions over the following 2 weeks to request the missing pages. (I sent a detailed email with a list).
On the first call he said he was considering delegating the task and would do it. On the next call he just said he would try to get to it. On the 3 call (nearly 6 weeks after order placed) he finally just said he wouldn't do it.
When I asked for a refund he said I would have to ship back the "xeroxed" pages he had sent.
Each time I called and emailed I also asked when I could expect the 2nd item I ordered (electrical diagrams) and each time he said he would try to get to it.
Finally after almost 6 weeks he just said he can't fulfill that order at all.
I said to him that it would have been nice if he could have told me earlier so I could try to obtain the items elsewhere.
I had to file a claim with my credit card company to get a refund but I'll never get back the several hours spent organizing the mess of papers and time spent calling & emailing him with nothing to show for it.
Throughout, I was patient, kind and never angry with him (more baffled at the incompetence).
I'm not sure I could dream up a more woeful overall experience with a business... it's certainly ranks as the worst I've had in 5 decades.

"Books got here fast."

Books got here fast.

"Fixing Mistakes"

They did a great job of fixing the mistakes!

"Scholastic Books The package arrived quicker than I…"

The package arrived quicker than I expected and the order was complete.

"UPDATED -Missing 2/3 of my order. Terrible packaging. "

I ordered 15 books. Nearly $200. It took forever for them to ship. When the package arrived, it was packaged so poorly the books are all bent up and the best part is, I’m missing TEN out of FIFTEEN books I ordered. If I could give less than one star I would.

Update - they did send me the rest of my books. Quickly and packaged much more appropriately so I’ll make it 3 stars

"Super fast delivery"

Super fast delivery! great price!

"Great company, will be a repeat customer."

Impressed with packaging --- it was raining when delivered to my porch (I wasn't home) and the cardboard box was soaked but the books were fine because they were shrink wrapped.
Books exactly as described.
Fast shipping.

"The price was excellent and it arrived…"

The price was excellent and it arrived in a timely manner.

"Great selection of books. Quick service"

Order got delayed or lost somehow and my issue was addressed quickly. I received replacement order quicker than indicated. Very responsive. Very pleased woth purchase and entire process

"I received my order in a very timely…"

I received my order in a very timely manner, and in excellent condition. I would order from them again.