"I would give 0 if i could"

I would give 0 if i could
Changed policy to charge new owners for transfers which should have been free and were agreed as such when the chips were purchased from Smart Breeder.
Zilch customer service standard fob off emails even after contacting trading standards.
I'm another implanter who is voting with there feet and wont be using their service again

"5 star service from Diane"

Diane dealt with my query so efficiently. I’ve never had quicker customer service. As soon as I responded to Diane’s email it was minutes before I received a response. My issue was dealt with so professionally. Thank you Diane.

"My dog’s chip was incorrectly…"

My dog’s chip was incorrectly registered. The wait time to have my query addressed was unacceptably long due to site upgrade(!), more than 2 weeks. However, once assigned to a member of the team I was reassured. Once I could provide a photo of the scanned chip, Bree was brilliant at actioning the transfer.

"The Smarttrace was excellent and I…"

The Smarttrace was excellent and I registered without a problem. 20/10 and well done to a very professional service ! 👍😁👍🐾🐾🐕

"Thanks bree"

Bree was really helpful and patient and was a great help thanks again bree x

"Teething problems at first I think…"

Teething problems at first I think because the site was being upgraded and I didn't know how to add my puppy's details. However, Bee emailed me and told me,so all good now.

"Useless service causing just headache ."

Asked to delete my pets from their database so I can transfer them to other place . Total mess with my own pets. Few complaints about Smarttrace from my customers as well being an implanter as well .
Can’t register microchips in other databases . Telephone number from email doesn’t work .
Only way of contact remains emails , which get read once a month . Because of this all mess , breeders started complaining about me as implanter and now my image has been affected !
Avoid at all costs , causing just headache .

"Joanne really helped me with a big…"

Joanne really helped me with a big problem was patient personable and helpful
Was patient and got it sorted
Many thanks

"DO NOT USE THIS CHIPPING COMPANY"

Shocking service.

Firstly, I had to pay £25 for dual ownership.

Secondly, our breeder gave us the wrong chip info. I had started the transfer before our vet visit where they found the mix up. I immediately messaged regarding the mix up, managed to sort it and get correct information transferred after waiting so long for a response..all was well until today- I got a new transfer notification of my actual correct chip to somebody else?!!

How and why?!
Really hope it gets sorted quickly!

I now have to dispute the transfer! Absolutely insane!

"Diane from SmartTrace answered my query…"

Diane from SmartTrace answered my query immediately - I was on a limited timespan so greatly appreciated her help.

Well done Diane :-)