"Good customer service"

Good customer service! Bree helped me transfer the correct puppy’s microchip to my account as the breeder made an error.

"Excellent customer service"

Excellent customer service! Extra big thank you to Bree who helped me correcting my cat’s microchip, she replied promptly and everything is now sorted out!

"I was stuck trying to register our dog…"

I was stuck trying to register our dog but Diane was a great help and we resolved the issue quickly. Thank you for your help

"Very quick and comprehensive response…"

Very quick and comprehensive response by Bree to our query on how to transfer the keepership of a family pet following the passing of a family member

"The lady that helped us was very…"

The lady that helped us was very helpful and kind and definitely knew her job and her name was Bree

"Brilliant! "

Brilliant customer service! Bree helped me transfer my new puppy’s microchip to my account as I was having a few problems…she replied on Bank Holiday Monday - amazing - and everything is now sorted out! Thank you SmartTrace and an extra big thank you to Bree!!

"I'm not very good with tech and would…"

I'm not very good with tech and would prefer to speak directly to a person but Bree was very patient with me especially after the loss of my sister..Bree helped me transfer my sisters dog microchip over to to me.
Thankyou Bree

"Thank you Diane"

Thank you Diane, for swiftly resolving my issue regarding my incorrect inputting of the microchip number!

"Friendly and efficient "

Diane was polite and friendly. Really helpful with my query.
Thankyou!

"Always really helpful and quick…"

Always really helpful and quick replying to queries. Great service!