"Diane was very friendly and…"

Diane was very friendly and professional. She helped and reassured us with an enquiry.

"Had a question about a form…"

Had a question about a form registration I had filled in and Diane was so informative and helpful and responded so quickly thank you.

"If I could give zero stars I would"

If I could give zero stars I would. Appalling service.

"Excellent company items sent extremely…"

Excellent company items sent extremely quickly. Won’t go anywhere else now .

"The best service."

Best service possible! Requested a pet certificate by email. Received it less than 2 hours later. Really helpful, prompt and professional support.
Thank you so much. 😊

"Bree was very helpful and always prompt…"

Bree was very helpful and always prompt with a reply.thank you.

"Bree was helpful "

Bree was helpful but I found it frustrating that I couldn't speak to someone .
My issue was resolved after many emails but took several days . I thankfully could prove ownership but it was all on me to prove it when someone tried to use my chip number .

"Excellent Customer Service"

My email was answered very quickly and my issue was resolved. Great service provided by Diane.

"Do not use this company, worst experience"

I had my dog registered with them and I was the registered owner. My ex-husband hacked into the account and changed the ownership details and reported my dog stolen. I tried to call the company but there was no human to talk to. I emailed and they refused to help or disclose anything even when I could provide evidence of being the lawful owner and outlining the situation. They do not have audit trails of changes within the system so you are at risk of being locked out with no recourse or knowledge of changes. No one called me to discuss and the emails were unhelpful saying they would pass it onto the tech team (who also didn’t respond). Please do not use this company!

"Diane was very helpful….."

Diane was very helpful in resolving my queries.