"Very prompt response to my query from…"

Very prompt response to my query from Diane.
She answered all my questions and that was at 7.30pm on a Friday evening.
I really didn't expect a reply until Monday.
Very committed and helpful

"Great! "

Great customer service through what’s app and super quick delivery

"Really helpful lady Diane she answered…"

Really helpful lady Diane she answered my quiery and found out which company I had with a recently adopted dog. She went above and beyond with assistance. Thank you Diane

"Registration "

Following an error I made during registration, I contacted the team and Diane replied promptly and immediately corrected my mistake. Excellent service. Thank you

"Bree was absolutely brilliant and…"

Bree was absolutely brilliant and helped me sort out an issue I had with registering my dog’s microchip. I thought I had already done it only to find that I had been scammed by another company. Smart trace and Bree in particular are so good to deal with, very professional. Thank you so much.

"Really great team"

Really great team, Bree responded to my query so quickly and concisely and put my mind at rest

"SmartTrace support"

I recently registered change of ownership for my dog and made an error with the name. I emailed Smart Trace and Bree from the customer support team corrected the name for me immediately. BREE was very helpful. Thank you.

"Helpful staff"

I have been trying to source information and a bit of history about a dog that I am working with and Joanne was able to help me with that. I now have a better idea of how old she is and what she has been through before she got to me.

"BREE -Very helpful when an owner has died"

This company has a very helpful customer assistant, Bree. I have recently adopted my sister in law's dog after my sister in law unfortunately died. She changed the dog's microchip details for me, with no hassle or delay. Thank you Bree for your help.

"Smarttrace"

Smarttrace. Bree was very helpful and polite and resolved my issues very quickly.