"Bree was really helpful"

Bree was really helpful. I had been scammed by another website and she told me what to do and helped me update my information

"contacted them to change our microchip…"

contacted them to change our microchip number, Bree responded pretty much straightaway to confirm it had been done, very easy to deal with.

"Amazing response from Bree"

Amazing response from Bree - I had made a mistake with registering my dog and he sorted refund within 24 hours over a bank holiday. Great service

"Dianne solved my problem"

Dianne has been very helpful and was efficient and professional in resolving an urgent problem I had transferring a microchip to our Rescue which I was very worried about.
Thank you

"Had an issue with the app and registration"

Had an issue with the app and registration of my dog. Within 24 hours Diane helped me resolve the issue all good now. My dog is registered and I am happy with the service.

"Bree answed all my questions and…"

Bree answed all my questions and changed some details very quickly, what a star! Thank you.

"very happy asked for number update an…"

very happy asked for number update an didnt disapoint responded to mt request quickly an updated my new number on my pet registration for my pet very happy with service

"First class I reported an issue…"

First class I reported an issue regarding a lovely girl I bred . Diane quickly resolved this and I was able to send the code to the correct person. Thank you

"Had to merge my old account with a new…"

Had to merge my old account with a new one. I was dealt with by Bree, super efficient and helpful and now I can access my account again. Many thanks

"After having to email smarttrace…Unable to telephone smarttrace but after emailing Diane was very helpful "

After having to email smarttrace because Smarttrace weren’t accepting phone calls , I was eventually helped by Diane to make sure that the transfer of my dogs details were changed into my name correctly after I rehomed him she was very helpful and provided a great service