"Worst company I have ever dealt with"

Worst company I have ever dealt with. Strung along for 6 weeks on an order which should have been fulfilled in 2 weeks. Lied to on the phone by Jin constantly. Promised callbacks multiple times a week and never bothered to reach out. Had to physically go to the shop and speak with the owner after 6 weeks of waiting. The shop changed glass suppliers and tried to push a £300 up-charge, which suddenly doubled to a £600 price increase onto us, fully well knowing this should have been an absorbed cost by the company.

Promised a refund on the day and never received it. Called a week later and nobody had even processed it. Promised a call back to confirm refund which never happened either.

Nobody in this company has a clue what they are doing. Pure incompetence and unprofessionalism, I have never experienced anything as abysmal than this. Zero accountability and staff who will argue on the phone instead of provide customer service.

Currently fighting for the money back which the team doesn't even know how to process either. Avoid this place and save yourself the stress and the hassle. My new home is incomplete and unliveable due to the failures of this poor company. They will promise everything they can just to take your money, then abandon you and leave you with nothing. Would never support a local business again after this mess.

"Good service and advice"

Alvaro swiftly replaced broken hinge then by chance also gave me a solution on my front door lock system, thus sorted out two issues in one go. Very happy with the service and competitive cost.

"Had my window handle replaced.…"

Had my window handle replaced by Alvaro. Lovely man. Very helpful with some questions I had on my other window issues. Will be using them again.

"Repair "

Had hinges replaced on a window great service and alvaro was very friendly and professional with great knowledge of the product a true asset to the company also booking the appointment with the team very good service also kept me updated on what time to expect the engineer. Keep up the good work lordship windows would highly recommend and will definitely use again

"Replacing glass in double glass units…"

I had to change the glass in the double glazed units in total 11 units (all misted) plus replace back door hinges. I felt reassured and confident from my initial telephone conversation and it flowed through to first visit and installation. Polite, friendly, informative. Responded to my emails within a timely manner.
I had a reminder call, day before the appointment and a call before arrival of installers. The installers arrived on time.
Installers were respectful, polite, tidied up after.
There was an issue with the inner facing glass, it was made safe and I didn’t wait too long for replacement.
I am very satisfied with Lordship Windows, Customer Care Service, their efficiency in resolving the issue so quickly and the respectfulness from the installers.
I am very happy with the new glazing, I can see out of the windows at last.
Thank you Jennifer and Alvaro

"I had a broken double glazed pane"

I had a broken double glazed pane. I called up Lordship windows they gave me a rough quote based on my measurements with getting a proper quote once they sent their installer. He measured up but without taking the sides out hence the pane when it came was not the right size. He re measured and a couple of weeks later the pane arrived and was fitted looks very good.

"Good and quick repair"

Good, efficient, and wonderful service.

Had issues regarding my door which required a lot of adjustment and realignment. Staff was very helpful and did the job very well.

"Lordship Windows recommended"

Have called out Lordship Windows a couple of times now to attend to problems with UPVC windows. Both occasions the fitter (Alvaro) was punctual, efficient and very thorough. What a gent he is!. Very price competitive company and a pleasure to deal with. Call them first before you call anyone else.

"High quality of service"

Lordship Windows installed all the windows and doors in our property. Installation was completed in a day and the team was prompt, efficient and tidy.
Completely satisfied with the high quality of service. Friendly and helpful staff who took the time to show us a selection of designs and quotes before we made our final selection.

"Great double glazing professionals"

Great local company that do what they do very well with we had good experience using them