"Avoid at all costs"

They have replaced an outward opening door with an inward opening door that included unauthorised removal of my skirting, and has resulted in reduced access to my flat. They are blaming me for this, as they wrote the words "open in" in tiny letters on one of the drawings and that was supposed to alert me to the fact they were going to install something completely different to what I had asked for. No mention anywhere of the proposed removal of skirting which has left the entrance looking uneven and ugly. Avoid at all costs.

They have now responded accusing me of shouting at them, which is nonsense as I wanted them to fix the problem. I have an email sent from them after yesterday's phone call in which they refused to remedy their error because it was in the contract, no mention of me shouting at them or being aggressive, as this is not something that happened. Instead when I told them that their behaviour was shameful their response was to tell me to get legal advice. I have photos of the damage they caused (not addressed in their response) and the tiny mention of the door opening inward but unfortunately cannot upload here (but I have put all of this on my Google review).

"Bad experience that was solved in the end (eventually)"

An 18 month process for 3 sets of sash windows and a set of balcony doors. Communication, finishing, service, survey work and the entire process was painful throughout, endless confusion and bad workmanship. The manufacturing work was very good but installation awful until the end when they eventually provided one of their team that was good at his job. They had a set team of workmen, which were awful and I don't think are working there anymore so were perhaps unfortunate but it's not the customer who should deal with the impact. They did in the end sort everything out and I respect them for that but it was not a good experience.

"Professional and efficient"

WSW was very professional, clear, and gave full information at all times. I appreciated the clarity of the contract, with practical information and opportunities to clarify any questions before committing to the purchase.
The windows were installed quickly and well. All staff was professional and friendly.

"Friendly team and good quality windows…"

Friendly team and good quality windows at a reasonable price.

"New Sash Windows"

Really happy with our new double glazed sash windows. Liam was friendly and professional and left everything really tidy - would recommend!

"Thoroughly professional"

Very organised. Turned up reliably at the agreed time. High quality of work. Good communications

"Second time and not disappointed"

I'm happy to share my review of WSW's recent installation of sash windows in my home. I must say that their communication prior to the window installation was excellent. I was kept informed every step of the way, which gave me confidence that everything was being taken care of.
I was particularly impressed with the workmanship of Ghas, who carried out the installation. The attention to detail and skill level were evident, and the windows were installed to a very high standard. I appreciated the care and professionalism that Ghas displayed throughout the installation process.
Another thing that stood out to me was that the team made sure to leave the place clean between installations. There was no mess left behind, and my home was left in the same condition as it was before they arrived.
Overall, I'm very happy with the work that WSW did, this is the second time we've used this company and I would definitely use them again in the future. The quality of their workmanship and their attention to detail really sets them apart, and I highly recommend them to anyone in need of window installation services. Thank you, WSW, for your excellent work!

"Excellent service all round"

Excellent service all round

"I would recommend WSW"

I would recommend WSW both to overhaul existing sash windows and to renew sash windows. The workmanship is excellent and customer relations is good. The lead time for the new windows was long but we are so pleased with the result - should have done it sooner.

"I have used WSW for a number of…"

I have used WSW for a number of property renovations, including a house in SW6 and SW1 Belgravia. The product is excellent and the after sales service has been extremely reliable and prompt. A great company to use.