"Poor Quality For Very Expensive Item"

Purchased the Victorian Dollshouse by Plantoys for my daughters Christmas present and it arrived with a crack down the roof. This 'luxury' dolls house retailing for £300 could not be further from a luxury product. Apart from the damaged roof, the overall quality of the product is atrocious. The screws and allen key wore down immediately, and it was simply impossible to construct. Does Folk Interiors not quality control their products? My daughter now won't receive the beautiful dolls house we wanted her to have for Christmas. I'm incredibly disappointed, and shocked at the poor quality of this expensive item.

"Disappointing …"

I recently ordered several items as a gift. Despite spending quite a lot of money, I was then charged additionally for 'express' postage. A week later my order still hadn't been dispatched, until I contacted them & was told it would be sent out next day and arrive in 24 hours. It arrived 6 days later and too late to be gifted, so just decided to keep for myself. Then noticed some damage to one of the item's... Have sent several messages over a week long period requesting a replacement, all have gone unanswered. Yes it's a busy time of year for all retailers, but I don't accept that as an excuse for poor service and ignoring customers emails. Very disappointing experience and won't shop here again.

"Pleased"

Ordered two Liewood items and they turned up nicely wrapped in pretty paper. Dispatched quickly too. Will use company again

"I never have to drink tea from a metal mug again :)"

I order two ceramic tea mugs without handles to fit in the slots on my new sofa. Metal cups for tea don’t cut it so I searched online and found this company. They were delivered quickly and the products were well packaged with care and very cute. The mugs are beautiful and I would definitely recommend and use them again.

"delivery timing misleading / delayed responses"

I decided not to give less than three stars because the refund process was easy. ordered a coffee table which was meant to be delivered in 3-5 working days. Weeks later no update so I decided to chase up, after a call or two and having to chase again I get told you have to wait till August due to logistical issues. I accept these issues are out of their hand but better communication was expected. I am sure the coffee table would have been good though.

"Very happy with my purchase, thank you"

Ordered a Hubsch mirror and I am very pleased with it. Communications with Katy before buying was extremely prompt and welcoming and was ultimately the reason for our purchase with them.

"Unfortunately I was extremely…"

Unfortunately I was extremely disappointed with my purchase. I ordered a framed print but the frame looked entirely different from the image online. This was because a stock image had been used. When I contacted customer support, I had to chase for a resolution and ended up having to return the item.

"I ordered 2 chairs and a table from…"

I ordered 2 chairs and a table from these in April 2021. It is now November 2021 and I am still waiting for the table. At the beginning the responses were very slow but now they seemed to have stopped. The cost of the table was £78 and it was paid for back in April.

"Folk Interiors are wonderful"

Folk Interiors are wonderful. They shipped the order super fast and it was packaged with so much care. The personal email from the founder after my purchase was a lovely touch too.

"Great products and customer service"

Ordered some Ecofurn chairs from here for the garden, super happy with them. They were also at a lower price than any other seller I’ve seen in the UK and came with the pillows included! Everything arrived in really nice packaging and I had continual updates from Folk interiors about shipping and arrival times. Will definitely be ordering again soon!