"SolumGB Service of ASHP."

Extremely pleased with the installation in November 2022, also the team that carried out the work. An annual service continues to ensure that the system runs efficiently

"Air Source Heat Pump Installation"

Setting up - Solum GB was very clear about what the ASHP could do, how it would work and how they would fit it. They completed the job in the time stated, were very clean, efficient and friendly. This was August 2020.
From the start we have had no problems with the installation. It does what they said it would do.
Ongoing checking - this has been regular, on time and without problems.
Their Head Office staff are on the ball.

"Reliable team - for installation and ongoing support"

I fell into bad hands initially, but Solum rescued us - and installed an Air Source Heat Pump, and associated kit, tanks etc at a reasonable price. Ongoing good service is an absolute need for this rather complex equipment - and they are very good at that. So I also asked them to install a Solar Panel Array, inverter and so on. The supplied inverter failed after a year or so (not Solum GB's fault), and the replacement was installed at no cost, efficiently under the warranty. I recommend!

"Great communication"

The Solum GB technician turned up on time, talked through what would be done, confirming what was sent by email. Very through cleaning of ASHP unit and topping up of fluids. Very friendly and knowledgeable. I will be using them again.

"Air Source Heat Pump installation"

This was as new Air Source Heat Pump Installation.
The installation was very well done, even down to providing replacement heaters while we were without the central heating for a few days.
The installers were vey clean and tidy and overall did a very professional job.

"Fantastic Company!"

I'd give these guys six stars if I could! From Iain's advice when I first contacted them, ongoing help from Karolina and Luke in the office, through to installation by Kamil and his team, they've all been incredibly helpful, efficient, and professional throughout. And I'm absolutely delighted with the new heat pump and radiators, which have been fitted so beautifully and worked perfectly from day one. Most importantly, our house is now lovely and warm even when it's below zero outside, and this in a concrete 1950s house which many said wouldn't be suitable for a heat pump. Choosing a heat pump and Solum GB to fit it has definitely been one of the best decisions I've made. Thank you!

"Excellent service and great value for money"

Solum GB did an excellent job installing my Air Source Heat Pump in October 2021 and have serviced it for the last 3 years, although they have not increased the price, which is pleasantly surprising given the recent high inflation! I had reported a slight problem a couple of months before the service, which related to the domestic hot water not quite reaching 55 degrees C; it would only get to 52 or 53 degrees. I am not sure what they did during the service but it now gets to 55 or even 56 degrees. I am very happy and will continue to use Solum GB for the annual service.

"We were really pleased with our Samsung…"

We were really pleased with our Samsung R290 installation. Solum GB are very reliable and efficient companty. Despite the fact that they are servicing a relatively wide geographical area they ensure they honour their appointments. I only wish other tradespeople working on our major renovation could have been as good. Kamil's installation was neat and tidy and he left me with confidence that, what was completely new technology to me, would work. And it does. The support from Karolina in the office and the other installers and electricians, was invaluable. A great job and I shall be returning to Solum GB for my servicing. Thank you

Date of experience: 23 August 2024

"I can't rate SOLUM GB highly enough"

I can't rate SOLUM GB highly enough. Their whole team from the boss, to their admin and engineers are all polite, professional and knowledgeable. They always turn up when they say they will and their communication is excellent. Thank you

"Solum GB installed our heat pump as a…"

Solum GB installed our heat pump as a third party for the company we commissioned the work with. I had a number of warranty issues and where the company who we gave the work to messed us around and made us wait with no heating for 3 weeks with 2 small kids. I Spoke to SolumGB and they were so helpful and sorted out the problems with LG and got it replaced for us with no fuss. I would recommend them highly as they were great to work with.