"Quick and easy support"

Ryan was extremely polite and helpful with my query today

"Many thanks to Russell today,"

Many thanks to Russell today,
He was very helpful and patient for about 20 minutes
while we reconnected my internet.
Fault reference 1144848
Thanks again Mark Hayward.

"Good communication."

Russell in particular was able to resolve my problem. The key was his excellent communication and because of this once the fault was fixed I decided to stay with Eclipse.

"The technical support team are always…"

The technical support team are always very helpful. I use the webchat function & chatted with jamie this morning

"Inbox issue"

When the contents of my inbox inexplicably disappeared, David at the help desk solved the problem and retrieved the contents speedily and efficiently. Thank you so much!
Jill

"Jamie was really helpful."

Jamie was really helpful and solved my outlook 2021 problem. Many thanks

"Excellent tech support"

Jamie was very helpful and, unusually for someone on a tech support helpline, actually listened to what I had to say. As a result he got to the root of my problem very quickly and it was soon resolved.
BT customer support have a lot to learn from Eclipse and Jamie in particular but I don't suppose they'll bother.

"Swift and generous response"

I had problems with my computer. A call to Eclipse elicited a swift response from a patient and helpful technician. The diagnosis was a malfunctioning router. Since repairing it was not possible, the company provided me with a new one free of charge.

"Excellent service on a bank holiday Monday morning."

Jamie was very quick to answer the chat and ran tests confirming that there was as issue to be investigated. Took no more than 5 minutes to get the ticket raised and all of this before 10.30 on a Bank Holiday Monday.

"Russel Turner"

Russel Turner, Eclipse agent, was very easily understood, his assistance was of great help in resolving the Skype problem. It was a pleasurable conversation and experience.