"Don't list the stock if you don't have any!"

I ordered several items and I wasn't informed for several days that some of the items were out of stock. I then had to chase for the refund. When physically checking the order, I later established that another one of the items was short delivered, should have been 3kg but instead they sent 250g! I asked for them to send the remainder balance and they said they would refund. This is not the point as the item was part of a Christmas raffle prize. Their customer service is lacking in empathy and clearly their stock control is rubbish! If you don't have the items, don't have them for sale on your website. It's now too late to get from elsewhere and as the second refund hasn't gone through, I'm guessing I will have to chase that too!

"WHAT MORE CAN I SAY BUT WHAT A PERFECT…"

WHAT MORE CAN I SAY BUT WHAT A PERFECT SWEET SUPPLYER & MORE, I'VE MADE 2 LARGE PURCHASES THIS MONTH BOTH HAVE BEEN RECEIVED SO QUICKLY AND SO MUCH PROTECTION PACKGING BU BLE RAPPED BOXES NICELY TAPED UP WITH EXPENSIVE TAPE, ALL ITEMS IN PERFECT BRAND NEW UNOPENED BAGS, CONTAINERS, MAKE SURE TO GO THROUGH ALL THERE SWEETS, BAGS, CHOCOLATES, GIFTS, AND MUCH MORE, ALSO IF YOU WANT 2KG/3KG BULK BAGS AS WELL, PLEASE IGNORE THE BAD REVIEWS AS FROM DAY 1 THIS SMOOTHLY VERY CHEAP SWEET COMPANY FAMILY HAVE LOOKED AFTER ANOTHER NEW CUSTOMER, THE CUSTOMER CARE CUSTOMER SERVICE IS WAY BEHOND I'VE EVER HAD FROM ANY OTHER COMPANY, ( A MASSSSSIVE THANK YOU TO ALL THE OFFICE AND WAREHOUSE FAMILY YOUR ABSOLUTELY PERFECT ALL THE WAY) MERRY CHRISTMAS TO YOU ALL AND ALL YOUR FAMILIES AND FRIENDS, I WISH YOU ALL A VERY FESTIVE SEASON AHEAD, I'LL BE BACK AGAIN VERY SOON AS NOW MY BOYS HAVE STOPPED GETTING RIPPED OFF BY THESE SUPERMARKETS AND SHOPS SELLING SWEETIES THAT ARE MASSSSSIVELY CHEAPER ON HERE, BLESSINGS SENT ALWAYS FROM ROOTESY,

"Couldn't fulfill the order, or email me!"

Order some Chocolate Footballs (3kg) for my Sons birthday party, ordered Monday and paid for delivery on Wednesday. Nothing turned up, so I contacted on Thursday to be told they don't have the stock and the order was cancelled....but they failed to email and tell me. Great!

"Wide range of vegan-friendly sweets available"

I'm glad I can finally eat my favourite sweets without worrying about gelatine. Vegans are in luck right now! A wide range of options awaits everyone.

"After placing my order I then read the…"

After placing my order I then read the reviews ( should of done this first but glad I didn’t otherwise I wouldn’t of ordered. Can honestly say I had no problems came a day earlier that anticipated and don’t expire until next year I would definitely order again.

"I assume this is the same company as uk…"

I assume this is the same company as uk sweets? I ordered friday got a message they will be delivered monday. They arrived saturday when i was out all day. Luckily they were in the shade in porch or chocolate might have melted. Cant fault quick delivery and all dates on sweets were 6months plus. 😊

"Short shelf life"

I purchase 5 boxes of sweetarts and was not informed the shelf life was November 2022 (The reason I say this, is at American fizz I was informed).

I emailed wholesalesweets customer service and this was their response

"With the BBE of Nov 22 we wouldn't class this as short shelf like, we guarantee 90 days on all our products the product you have purchased is over that threshold". Rachel Hackett

Hence, this was nowhere before I made the purchase. So yeah, it's going to be a NO for me.

"Shocking still not got my order after…"

Shocking still not got my order after 10 days said it would come by Thursday and still waiting on Monday , they haven’t responded to any of my emails either, don’t order from here.

"Issue resolved well"

Order arrived when expected with delivery updates, one box of sweets within the container was broken badly so the contents were falling out. I reported this straight away with order details and was contacted 3 working days later where they were sending a replacement box. All sorted easily and via email.

"Delivery a day early than estimated"

Delivery a day early than estimated. All came securely packaged. Long expiry dates and everything that i ordered. Brilliant service all in