"Poor follow up"

Poor follow up. No response to phone calls, website doesn't always work, apparently approved Jan 4, 2024 but never received any emails or response to phone message. Prices went from $29 to $39. Today the cannabis store said I was approved but I never received any order. Previous order last year had to be emailed to me since they neglected to do so. I responded to my c.c. company that the service was charged but never received so I went with another company (Dr. Weedy) who had everything done and finished in less than 10 min. for $29. Severe neuropathy in feet and joint pain is something only the CBN seems to help with at night especially. I'm DONE with Divan due to poor customer service!

"So helpful!"

So helpful, made it so simple and easy for me to get what I needed.

"Horrible doctor completely negative"

Horrible doctor in New York ON A 5 minute call he could only give 2 after being 44 minutes late no mention or apologies or thank you- just demeaning comments unrelated to needs archaic attitude and stigmas against what he’s being hired for-has no understanding of medical cannabis for pain and NO manners-I paid how much to be insulted, hung up on with no final answer or even goodbye-but then he sent it approved by email within minutes?! Bad day or not if you do not understand PTSD, panic anxiety from relentless pain-you should NOT TAKE MY MONEY OR INSULT SOMEONE WHO HAS A HIGH REGARD FOR WHAT CANNABIS HAS SAVED THEM FROM-you sir are the problem with healthcare-get a different profession but FIRST this company needs to find out just how patients are spoken to-NEVER will GET MY MONEY OR a RECOMMEND TO ANYONE and so far I’ve told probably 70 people about this..I advocate for patients and this ‘Dr’ was by FAR the WORST IVE COME ACROSS
WHY EVEN BE CALLING CANNABIS PATIENTS if you don’t believe in it-WE NEED REAL PEOPLE in these times SERIOUSLY

"FALSE ADVERTISING"

First, they advertise online as MMJ Recs, but charged my card as Divan Medical.

I was quoted a wrong price by a provider. When I called Divan, I agreed to pay the increased price given. Once I completed the call with the doctor, I was told that I now owed an additional $124 to complete the service I already paid $75 ($25 more than originally quoted). I refused to pay and asked to send email documentation of the situation to the supervisor. I received a response that day that they would refund the $25 and still complete the service.
Several days go by and I received no further communication regarding how to proceed nor am I issued the refund I was promised. I reach out again and now, they tell me they are going back on the written agreement to perform the service and refund the $25. Eventually, we agree to part ways and they would refund the full $75. Two weeks later and no refund has been issued and they are no longer responding to my emails. I have disputed the charge with my credit card company.

"The call from the MD was right on time gave approval, waiting for more contact. can anyone tell me what is next"

The call from the MD was right on tim

"Took too long for the hard copy"

The first year I used this service was satisfactory. The hard copy showed up in a timely manner in the mail. The second year I used it was when problems started. It took over 2 months for the hard copy to show up. I had to keep emailing him, asking what happened. So I decided not to renew with this service.

"Nothing but crickets..."

I signed up, paid my money, registered for an appointment and nothing. I have been waiting at least 40 minutes for a call from the provider.

"My doctor was 50 minutes late"

My doctor was 50 minutes late. As if that wasn’t bad enough I felt like I received more ridicule than help.

"Seems to be a scam"

Seems to be a scam. Read the other reviews about getting the runaround...yep.

"Scam?!"

I submitted an application setup and scheduled a time and never got a call from the doctor. I sent an email explaining this and still have not heard back. The message after completing the application said no money will be taken until you have had your appointment. They took the money from my account the same day as the application. If I do not receive a call or email my next step is disputing with my bank. What a rip off for someone that actually has health issues.