"Quick and easy to book"

Quick and easy to book

"Excellent ,prompt informed of what…"

Excellent ,prompt informed of what they would do lovely lady who came very caring a star

"Thank you"

Thank you for your prompt, efficient & cost effective service

"Wasps nest"

We had a wasp nest in our loft. When I first telephoned, I thought the gentleman who answered was very patronising even though I explained i hadn't had this problem before and I didn't know what was involved. I booked an appt six days later so it was on a weekend which I had to pay for immediately.

I was given a timeslot of between 8am and 2pm on the Saturday and I was told that I would receive a phone call 30 minutes before. 1.30pm arrived and still no phone call. I telephoned to see when we would expect the engineer only to be told an engineer would not be attending that day. I explained that I had waited in all day with two children and I was more upset that I had to call in order to get a status update. A manager called me back within 10 minutes to explain that the engineer had a family emergency and therefore couldn't attend. I accept these things happen and couldn't be helped but I am disappointed with the customer service as I had to call in for an update. The manager said i was "on the list of people to call". That doesn't make me feel very special.

The engineer did come out before 10am as promised the next day. He did not need to come in the property as we could see where they were entering. He was only here 10 minutes applying the poison. It was therefore very expensive for the amount of time he was here. Still it appears that the wasp problem has been sorted which is the main thing.

"Awful in all aspects"

Awful in all aspects, cost, customer service, service, never use!

"promt good se3rvice"

promt good se3rvice

"coach and horses"

very efficient and good service

"The young lad who came out was…"

The young lad who came out was great...very polite and explained everything in detail...my wasps were gone in a day. Good service but very pricey for what was done

"Arrived promptly when paid"

Arrived promptly when paid, did the job.

"Excellent professional and speedy…"

Excellent professional and speedy service. Definitely recommend.