"Great experience"

Samantha.I , helped me with the process of moving into my new property. She has always been very quick to respond and has gave help if needed asap. Very happy with my experience with HML Lettings !

"Samantha was extremely helpful & kind…"

Samantha was extremely helpful & kind and was very communicative throughout the whole process which relived any confusion’s & we were all on the same page. The process of being selected was fair as it was a first come first serve process rather than tenants bidding each other which I had experienced before.

"Amazing service during a stressful time"

I would like to say how amazing the team at HML Luton have been recently. We recently had a leak from the upstairs flat which thankfully has now been resolved, and then had an issue with our toilet too. Again this was resolved quickly. Leah-Rose Burke could not have been more helpful if she tried. Not only did she sort the problem out quickly, she also kept us informed of what was going on throughout the process, even giving us a courtesy call back to check all was well. Amazing service.Tom, the plumber, was amazing in fixing the toilet reasonably quickly, and even came back the next day as we had a leak from the cistern. David Tondell is also fantastic, coming round to assess the damage caused by the initial leak. I have always found him to be a kind and understanding person and is aways a pleasure dealing with him. I also spoke to Michael briefly on the phone who was also very helpful in getting our problems sorted out quickly.
Overall, I cannot fault this HML team in all their help they have given me in what was a stressful situation and would give them more than 5 stars if possible. Thanks to all of Team Luton, you have all been amazing!!!

"Deposit scam"

To be upfront and clear, this review will be factual and will not hold any biased opinions.

I rented a property through HML Lettings. Everything was fine as David was fab - he would go out of his way to help.

The problem arose when I was moving out and Michael, David's manager, was dealing with the return of the deposit. He sided with the landlord and was adamant to scam as much as possible off of me. I admitted any damages, however small, that I had caused throughout my tenancy. However, I was being billed an unreasonable amount for 'general cleaning', which I had already done. As I questioned this, he would not budge and handled the situation very unprofessionally. I explained that I would take the matter through Tenancy Deposit Scheme (TDS), to which his response was "I do not believe it is in anyone’s best interests to drag this out for what will likely be four to six weeks for a minimal difference in monies if indeed any at all but ultimately that is your choice." Clearly he does not care since it is not his money?

Couple of weeks down the line, the adjudicator report came back and surely enough, I was returned over half of the deposit that he had claimed. To address Michael's point, turns out it was worth it.

My advise to anyone who decides to rent through HML Lettings, is to make sure you question any deposit deductions and make sure it is protected under TDS.

This review was only given 1 star because David has been so great. 0 star otherwise.

EDIT:
Thanks for your reply. I am glad at least our story is lining up. The bottom line is, you asked for deposit that you are not entitled to and bullied me into trying to accept it. At least, now I stand with what belongs to me, returned.

"Good reliability agents"

I have rented my house through HML Letting. Very good agency, great team, keep me updated with the application, great communication. Quick in response.

"Samantha has been absolutely amazing…"

Samantha has been absolutely amazing person to helping us, We can’t thank you enough for how kind and helpful you’ve been throughout our whole process . Couldn’t have worked with a better person through this process

"The best estate agent we have dealt…"

The best estate agent we have dealt with. Special Thankyou to Nina!!💗💗

"Nina has been absolutely amazing in…"

Nina has been absolutely amazing in helping us ! We can’t thank you enough for how kind and helpful you’ve been throughout our whole process . Couldn’t have worked with a better person through this process X

"I really loved your response for all my…"

I really loved your response for all my queries.

"Helpful to a first time landlord"

As a first time landlord I found HML to be very helpful and very knowledgeable with quick responses and great advice. A professional and a thorough approach and managed to find tenants in good time too. Overall really pleased with the service received, highly recommended.