"Hml in Luton have two Trust pilot…"

Hml in Luton have two Trust pilot sites, one as Hml Luton the other as Hml lettings - worth checking both before engaging with this company.

Hml in Luton have reached a new low in customer service. Echoing many experiences shown on the Hml Luton listing trustpilot site, staff either do not answer phone, deny any knowledge of a situation, or do not phone back as they assure they will. Their approach seems to be one of deny deny deny and stonewall in the hope that you will loose the will to pursue whatever the current malfunction in service is. As examples: failing to manage tenants who leave without notice resulting in significant loss of rental income and costs to landlord. This situation equally frustrating to tenants who did not receive deposit back for over two months after leaving. Failing to have organised required electrical safety checks despite continually assuring landlord the work had been done. One thing hml are good at is spending the landlords rental income on non urgent works without prior agreement, also not managing accuracy of tradesmens invoicing. The ability for non communication is a practice to behold. A recent experience was the receipt of a unsigned letter from the collective of 'WE '. I did not choose Hml,they were inherited when Thornes of Luton sold on retirement their proffesional and long standing company to hml,who have reduced the service to rubble.

The Hml response to negative Trust pilot reviews is to send a ' please contact us' reply. Such a hollow gesture after many months trying to do just that.

Update of review due to lack of improvement.

A suggestion for HML, Offer all landlord clients inherited from Thornes a penalty free opportunity to move to another letting agent.
(Currently HML would charge at least a month's rent for each property ) They would then have no further negative reviews and landlords can source a proffesional letting agent of choice.

"Very organised and helpful"

Very organised and helpful, definitely recommend them over other mainstream Lettings companies in Luton! Really enjoyed how easy and rapid the process was.

"That was an awesome experience with HML…"

That was an awesome experience with HML particularly David, He is an awesome personality, very helpful, calm and cool. At the final stages of my tenancy period he helped me to move to new home.

"Hi there,just moved in one of the HML…"

Hi there,just moved in one of the HML properties,and im really satisfied with the service,David Tondel was the one he make it very easy and smooth,very helpful agent,thanks to him,i will highly recommend him,

"Very Helpful"

Hi there

Very helpful and willing to find you the best place to move in.
David Tondel was the person who was dealing with me and i can say he is always there is you need something!!

Thank you

"Happy Customer"

Hi there !
I would tell you that Im verry happy :)
very satisfied with the services of the entire agency, they are reliable and helpful
I particularly want to distinguish David Tondel, who was always nice, quickly looked for solutions, is distinguished by high personal culture and reliably performs his work.

Thank you for 2 years of cooperation!

"David is always helpful"

David is always helpful, I recommend his service.

"Tenant review"

We have been tenants at a rented property managed by Thornes/HML for over 4 years and we met the valuations manager, David Tondel, who from the moment we moved in, has always been our contact person.Any problems or queries we had, David always was available and very courteously provided us with solutions and guidance.All in all we recommend HML, especially David who is an asset to the team!!!

"I have live in my property for over 17…"

I have live in my property for over 17 years. the property is held by my wife as Trustee for me, HML were supplied with a Power of Attorney by my wife, in my favour over 10 years ago. They refuse to deal with me and clearly have no legal understanding, Legal Proceedings are ongoing. I am a retired Solicitor.

You should avoid HML at all costs, They are a bunch of unprofessional charlatans. I have along email trail to back up my statements. The worst managing agents I have known in over 50 years experience

"Leah-Rose Burke and David Tondel from…"

Leah-Rose Burke and David Tondel from HML Lettings have been most helpful with my rental property. They have kept me informed, organised maintenance where needed at a reasonable cost and have generally been very helpful.

I would highly recommend them