"Poor quality- Poor Warranty"

5 outdoor rugs purchased with their Mulberry 5 year warranty. All rugs after 3 years fraying and separating. Rugs are only our May thru September. Mulberry makes it as hard as possible to file a claim and get a settlement.
Watch their small print- I received NOTHING

"Rug backordered for months!!"

Backordered for months!!! Been waiting over a month for a rug. Still don't have a estimate delivery date. Keeps getting pushed back. I don't like being manipulated or lied too. If you don't have something available in stock or within a reasonable shipping time do not sell it on your website. I no longer trust this website.

"I’m going to give 1 star because I have…"

I’m going to give 1 star because I have to in order to write this review. I am giving this review because I ordered 2 knitted poufs to use as ottomans and they were too small. I wanted a refund, but I was being charged a return fee of $18 for each one plus I had to pay to ship them both back . From $97.13 that I paid, I would only receive $59 back for brand new original packaged items. This is one of the Worst customer services and return policy I have Ever encountered. This is a total rip off! I hope this will help people to think twice before making purchases from RUGSUSA

"Terrible refund experience"

I live in Canada so ordered a rug from their Canadian website. However, I immediately cancelled my order 2-3 hours later due to realizing they were selling the same rug for double the price of other brands. But they were unable to cancel the order and said my only option was to refuse delivery and have FedEx send the rug back to them

So I had to constantly track the package, and meet the delivery person at the door to refuse delivery. After that, they said that they would offer the refund once they received it in their warehouse.

The shipping was incredibly slow, it took 3 weeks for the rug to return to them. I checked my accounts and no refund came. So I had to pester and pester, and finally they issued me a full refund 3 weeks after they had received it in their warehouse (they initially promised me 5-10 days).

This company would not have refunded me if I didn’t constantly push for it and remind them. I wouldn’t have caught it unless I diligently checked my transactions. And they just resell rugs for 2-3x other sellers. All of this trouble, just because I cancelled an order 2 hours after I placed it.

Overall, terrible company. I would advise everyone to stay away.

"I've bought may rugs from this company"

I've bought may rugs from this company. Great value, beautiful rugs and many choices to choose from! Love it!

"The price of the rug and the ease to checkout. "

The price of the rug and the ease to checkout.

"view in your room is very helpful"

view in your room is very helpful

"fast and good"

fast and good

"The rug I ordered was perfect except…"

The rug I ordered was perfect except the dimensions were shorter than advertised. I ordered a 9x12 rug and the rug measured 8'4" instead of 9'. I used the chat to locate my order number to request a return. My request was processed quickly and I was able to reorder a new rug with no issues.

"Easy to navigate webpage and good…"

Easy to navigate webpage and good discount.