"Rubix VT Ltd delivered a mixed…"

Rubix VT Ltd delivered a mixed experience. While initial set up took some time and had added costs, their team showed reliability in resolving issues promptly and offering personalized assistance, notably from Alfie and Lucy. The sales and support were professional, though some processes could improve. Overall, a solid company for business connectivity needs.

"Nick Poyner is a fraud"

Nick Poyner is a fraud and a scam artist, that’s why Rubix VT went bust!

"Always quick to respond!"

Always quick to respond!

Thank you Alfie

"Would not recommend, please try to do better. "

Sadly Rubix took over a company that we were previously contracted with and it is possible that they set the bar very high however Rubix did not provide the same level of service. They significantly impacted our connectivity by making changes that were not necessary and also did not rectify the issues in a timely manner, instead trying to charge us for upgrades. They didn't respond to issues quickly and at times were unprofessional. After a complaint to Ofcom was found in our favour we managed to exit the contract and find a provider that has been significantly better from day one. No more connectivity issues. I very rarely leave a poor review for a company but felt it important to do so, mostly to ensure Rubix look to do better in the future.

"Outstanding Customer Service (Alfie) "

While the upgrade did not go as smoothly as anticipated, the speed and efficiency at which the support team assisted and resolved our issues was fantastic.
Alfie was a pleasure to communicate with, he was relentless in resolving all issues we have where other companies would have easily dismissed them. He kept us updated at every stage and is a real asset to your company.
I can not recommend RUBIX VT enough for businesses, their customer support has been unrivalled.

"I speak to Alfie from support and he is…"

I speak to Alfie from support and he is very well behaved and very mature for his age, his mum and I are very proud of him!
He and the rest of the support team are knowledgeable and rapid too :)

"Wholly dissapointed"

Very dissapointed. Took 3 months to get set up correctly, anything & everything had a charge against it. Customer service was, lets say, to the point & needed chapter and verse to each and every problem before they would respond. Promised so much...

"Thanks so much to Lidia and Lucy"

Thanks so much to Lidia and Lucy, easy to understand and no jargon from Lidia in Sales and a seamless activation today from Lucy in the Projects team, almost to easy... I now have a business phone system at a great price and superb sales and project team support! Thanks Guys!!

Ben@westparkmortgages

"Excellent service received by Rubix VT"

Excellent service received by Rubix VT, engineer out by 1st thing in the morning and solved the issue with the internet.

"Great service"

Great service!
Lovely having Lidia as our account manager everything gets done super quick!