"£850 down"

£850 down. No contact made either. Had to find out via Google what was going on! Disgusting!!!

"I have only just found out your closed…"

I have only just found out your closed permanently no email no message and I have paid in full for your service I get married in April 2022 and now have to find money to pay someone else for everything and cake which is going to be such a struggle if it wasn't bad enough prostoning my wedding 3 times due to covid and needing new bridesmaid dress and page boy as out grown you have stole my money too

"I received everything I had paid for on…"

I received everything I had paid for on the 27th of august. Received my pictures 2 weeks later. They send you a link to then put your email and password to then see your pictures. Over 850 pictures. I’ve been able to view them up until today. And now can’t get on the link. So that’s 850 pictures just gone !!!!

"If I could give zero stars I would"

If I could give zero stars I would. Rarely write negative reviews but this company has shown another level of low.

Not only did they happily take over £1,300 in advance of our wedding next year. They also tried to upsell their services to me around 21st September. We only found out about the insolvency when looking at their website at the off chance for centrepieces. If you've paid through debit card, recommend contacting your bank asap for a charge back. My bank supported me with this and even after getting approx. £1063 back, Frillys boutique tried to take the money again from me recently for a service they never provided, and most certainly wouldn't provide next year.

It's absolutely disgraceful what they've done and appear to still be doing to people.

"On the 27th October 2021 24 hrs before…"

On the 27th October 2021 24 hrs before my wedding I tried to log into my account to find out you had gone into Insolvency on 24th September.

Not a phone call email or anything, the last communication we had when you took all the remaining balance, was sit back and relax and we will see you on the big day!!

A fantastic lady called Becca from RHM Photography stepped in an saved the day.....for free!!! Shes going around Derbyshire picking up the pieces your horrendous company left behind.

"Despicable way to treat people!"

I only found out by accident that this company had filed for insolvency. Luckily we had only paid £250 deposit & as our wedding isnt until July next year we still have time to sort out replacements etc. I feel so sorry for those that were let down at such short notice. Some even on the day of their wedding! Despicable treatment from a so called reputable company. For anyone else affected just so you know. If you paid using a credit card you can make a claim back via your card company. Or if you paid with a debit card you can ask your bank to consider refunding you. Mine have agreed to so thankfully we wont be out of pocket. Also since this week it is now showing on companies house that this company has entered insolvency so this helps if you are making a claim through your bank. Also the directors of frilys are trading again with a different business in ashby de la zouch. I daresay another company that will end up ripping people off!!

"Another let down!"

I'm glad reading these comments I'm not the only that has been left with no contact, i can't believe they wouldnt even send us a quick message to tell us, I'm on my 4th wedding date so they were paid in full, i spoke to a insolvency helpline who advised it could take years to even get any money back and then it would be a fraction not the whole amount.

"2 hours notice!!! Heartless pigs!"

Was emailed 2 hours before my wedding!!! Myself and venue spoke to them the day before to check everything was okay, and was told its all fine and will be there on the day. We had the full package with them!! Absolute heartless pigs, I hope karma comes back around! However I had the most amazing, perfect day! For anyone looking for a refund contact your bank! Ours have paid us back!

"Before this company went bust I had the…"

Before this company went bust I had the best wedding day and they produced a lovely cake and wedding decorations but they haven’t supplied me with my photos! I want my photos and there is no way of getting in contact with them to ask for these. Absolutely appalling!

"What a joke !"

Only found this out £500 down with 12 weeks to go till our wedding. NO email, call bugger all disgusting as if COVID wasnt enough