"I would give it a zero if I could."

I would give it a zero if I could.

It’s been a horrible experience and I wouldn’t recommend it to my worst enemy.

After one hour of moving in, me and my partner have experienced a ridiculous amount of issues.

The room was disgusting, the carpet was filthy (although I have specifically asked for a deep cleaning), the mattress was stained and full of body hair, the drawers hadn’t been cleaned properly and were also filled with hair (and a pair of dirty underwear), the lightbulb in the toilet was broken, WiFi barely working and there was a leaking from the roof. The kitchen was dirty as well, there was no clean space for us to store our appliances and food. I have of course immediately called the landlord and complained and gave me some weak apologies and advised that they never had this kind of issues before and would get it sorted for me. I have then met another tenant who advised that the same issues had occurred in their room, including the leaking who had been reported but nobody cared to fix it.


Me and my partner had to find a different place and we only went back to the room to pack our stuff before moving out. To our surprise (not really) there fungus growing in the room (in correspondence of the leaking that had previously happened). I forgot to mention that the closet was broken and the wallpaper had started to peel off and behind it there was mold.

Awful experience!!! The only positive thing is that they at least had the decency to give us our deposit back even though we broke the contract (and even that required a lot of patience, with different information provided by the people working there who failed to give straight and coherent answers about the refund timing and status).

You should be ashamed to provide this service and ask for so much money for this terrible living conditions.

"It’s been a great experience getting my…"

It’s been a great experience getting my first rent in London with TLK Property, Donalina has been nothing but professional and helpful! A great place and a great attention to detail

"Great Rental company"

I recently had the pleasure of working with Dona as my property manager, and I couldn’t be more satisfied with the experience.
Dona was available to address any concerns and was very transparent about the contract details. She made the entire process stress-free, and I truly appreciate her dedication and efficiency. It’s clear she cares about both the tenants and the property, ensuring a smooth and pleasant experience.

"Smooth renting process "

I had an amazing experience renting a room with TLK property, with Donalina as my agent. She was incredibly professional, attentive, and made the entire process smooth and hassle-free. Her friendly and approachable demeanor made it easy to communicate, and she was always available to answer any questions I had. I highly recommend Donalina for anyone looking to rent a room—she truly goes above and beyond!

"TLK driver"

I came across one of TLK drivers on the road today 25/5/23. He was so aggressive and rude. I wish they could be told to consider physically challenged road users.
All shouldn’t just be about yourself and making money.

"They FORCED ME TO STAY WITH BED BUGS IN…"

They FORCED ME TO STAY WITH BED BUGS IN THEIR ROOM AND THEY DID NOT EVEN PAID RELOCATION!!!!

Stay away from them!!!

I have booked for a 2 weeks stay and from night 1 was a nightmare….

The room infested with bed bugs and this clever individual named Alexandra she only offered me a full refund even after telling her that we were beaten alive from countless bed bugs!!!


They continually refused to offer another alternative they denied any other solution apart than refund me but I had to throw more than half of my clothes, paying for antibiotics loosed day at work and visited the hospital several times….


Well done


I even contacted me Ozzie apparently one of the managing director who basically did not even respond to my email….


This is how they treat their customers…..


Wow

Stay away they tried to blame myself and my girlfriend after finding countless bed bugs, dust everywhere and a stain on the mattress that looked like blood ….

The most dangerous and disgusting customer service and hotel I have dealt with…..

"Dangerous and shabby!"

First off all did not get check in details till 6.30pm, even though I was supposed to check in 4pm! And that's only after chasing them!
Secondly even after contacting them before arrival to check if showers working as had issues previously, it was not done! Resulting in me suffering BURNS due to the scalding water.
Ended up leaving early hours in morning as no chance of sleep due to no AC, and room like a sauna.
Contacted them to speak to manager only to be told not available for 48hrs!
Don't book, total waste

"Absolute Ghetto within a Ghetto."

Absolute Ghetto within a Ghetto.
Booked 2 Exc double Rooms. At TLK apartments in Orpington. Have never stayed in such a dump in all my life. Rat invested, broken beds, noise was like sitting on a main road or you could have the railway on the other. Crack heads shouting at night. Beds you can’t sleep on. As for the setting, I was surprised my car was still there the next day. Photos looked great. But it’s awful. So much so I had 5 days booked, I left after 2. I couldn’t sleep for noise and terrible beds. Was the same for my friend that had the other room. Also another guy that works with us, had to move out.

"Filthy dump with misleading photos"

I booked one night in 30 High Street BR3 1AY. My “apartment” (which is basically a double room en-suite) was room 106. The rooms that Booking.com advertised were absolutely beautiful, and when I paid I checked once again and sure enough my room looked stunning. What I didn’t know was that they only show their best apartments - not the dump that I was put in. Kettle didn’t work, tv permanently stuck on one channel, light above the bathroom cabinet dead, nowhere to hang anything. Not a hanger or a wardrobe in sight. Just a bed in a room with a fridge and a tv that doesn’t work. An absolute s***hole. Filthy dingy grey walls covered in black marks. This is unquestionably the worst place I’ve ever stayed anywhere. This company takes your money, no refunds (obviously) but when you see the beautiful photos you think you’ve got a bargain. I won’t bother wasting my time pursuing a refund. This review will hopefully cost them far more in the long run.

"Not all Heroes wear capes."

TLK representative Jamika was so helpful it was unreal, she completely understood my situation and was willing to go far and beyond to ensure that I moved in to my rented property within a timely fashion, received my key and background checks were carried out as swiftly as possible. Very rare to come across people who are clearly passionate about their work and wish to carry out their role to the upmost standard. I literally have nothing but positivity to say about her. Even after I moved in she has continued to be exceptional in her duties to me as a tenant. Absolutely an incredible individual. Jamuel Has also been helpful, clear and fast responses as well as constant reassurance. He confidently answered my line of questions and if I needed him he was available to answer the phone. I’m so happy with the TLK team.