"Extremely frustrating and unacceptable experience"

I purchased the SketchUp Student Subscription from MC2 Design Ltd on March 31, 2025, and sent my student ID right after. Trimble emailed me saying I could start using the software, but when I logged in, it showed "No products yet."

I contacted Trimble support and confirmed I was using the correct email. They told me the issue was with the entitlement, and only my local reseller (MC2) could fix it.

Since then, I’ve called MC2 several times. First, they told me to reinstall the software — didn’t help. Then they told me to delete some files in the Registry Editor and restart — still didn’t work. After that, every time I call, it goes straight to voicemail and no one gets back to me.

It’s been over a week, and I still can’t use the software I paid for. I really need it for my study. This whole experience has been super frustrating and honestly unacceptable.

"Responsive"

Responsive, knowledgeable, great service.

"5 stars *****"

5 stars *****

"We are still waiting for our order"

We are still waiting for our order. We purchased Sketchup yesterday and still have not received access to it!

"Purchased renewal software in most…"

Purchased renewal software in most comfortable way, over email link. Last few years not regretted have business with MC2 Design Ltd. Recommend!

"Easy and quick"

Easy and quick. Was able to buy the right license and get up and running the same day.

"Revit for students "

This is for the renewal licence I paid for. Really quick response to my e-mails. The only thing I would suggest is to wait until the last day in order to purchase the renewal because in my case I lost 10 days. It's been activated from the day I purchased the renewal. Thank you

"Great experience "

Everything went smooth and fast. Meeta was of great help through the process. Thanks to the MC2 Design I can now use the Sketchup. Great customer service and kindness. I will definitely renew my subscription with MC2 Design for my next four years of university.

"They are always so helpful"

They are always so helpful. Thank you

"Easy prolongation."

Easy prolongation.