"Watch out for misleading shipping cost claim"

Very happy with the product and speedu delivery. However the misleading claim of 'Free Express Delivery (1-2 days)' with no qualification on the product page is unacceptable when in fact I had to pay £3.95 or order additional products to bring the value to over £30. I emailed to point this out and was fobbed off that if I'd looked for the shipping terms (which were hidden on a small link at the bottom) this would have been clear. The company refused to accept the feedback that this is misleading to the customer, and their response to my feedback here (which is meant to help them improve their customer engagement) underlines this.
The website state: 'Free Express Delivery (1-2 days)' on the page for this item. This is untrue unless additional products are purchased. The £30 threshold is not mentioned on the page, although if you click the Delivery link at the foot of the page it is mentioned clearly there.

"Great product"

Great product. Delivered next day.

"This is the second mirror I’ve ordered…"

This is the second mirror I’ve ordered from here, both were packaged brilliantly & the mirrors are perfect & we’re good value compared to other companies.

"Love it"

Love it. It’s the 3rd mirror I am buying, they are amazing quality.

"Perfect!"

Delivered was really quick and it was really easy to assemble. My daughter loves it!

"It was too big and I sent it back via…"

It was too big and I sent it back via Evri but it has not been delivered so I have not received my money back. It was for my daughter for her birthday and so very disappointing as she now has nothing.

"Love my new mirror my only tiny grumble…"

Love my new mirror my only tiny grumble is the stand could be a little nicer quality - maybe gold or silver the stand doesn’t seem to match the quality of the mirror itself! Nevertheless doesn’t detract this is a lovely mirror and when dressed with some perfume bottles and accessories the base blends away!
Fab delivery too!

"I bought a mirror for my daughter's…"

I bought a mirror for my daughter's birthday. The company messaged with a link to check delivery. But nothing after that, no email or text to say "We'll deliver on this day, between X and Y, please make sure you're at home" like most delivery companies do these days. 5 days later when I checked there have been 2 silent delivery attempts. I didn't know, I was working from the office. Absolutely awful delivery experience, lack of communication and when contacted the suggestion was that I should check the delivery link every day and perhaps even work from home every day?!?
On top of that, when the mirror was delivered, the base was cracked. They advised me they are not re-stocking that model - so now I'm back to square one having to look for a mirror.
I will avoid this company going forward for sure.

"Delivery very late and no notification…"

Delivery very late and no notification that it would be. Had to email myself to chase and book in a new date with courier directly. Still waiting for my goods

"Perfect ⭐️"

Perfect! Arrived quickly and just as described.