"My grandson has just taken up hockey…"

My grandson has just taken up hockey and it is also a new experience to the rest of the family so we had no knowledge of which type of stick or shoe is best for the different positions, the customer service department were very informative and patient with us ensuring we purchased the correct equipment

"Customer service exceeded my…"

Customer service exceeded my expectations. Very knowledgeable and went the extra mile to answer my queries. My daughters stick should arrive in 3 business days as well! Faster than any company here in the US besides Amazon. I will definitely order from this store again!

"Stick and shoes received the next day…"

Stick and shoes received the next day after ordering. Thank you.

"Excellent service"

Excellent service. Could not recommend this service enough.

"So happy to have found this shop"

So happy to have found this shop. Excellent customer service start to end when making a query and subsequent service and delivery.

"I’m sure I’d love the product if it…"

I’m sure I’d love the product if it actually turned up. No communication and chased several times using different channels and heard nothing!

Wish I’d read these reviews prior to ordering!!!

"Worst customer service I have ever had"

Worst customer service I have ever had. Would give it less than 1 if I could. First order delivery late then discovered the shoes were 2 different sizes! Had to get replacement shoes elsewhere. Ordered a bag as an alternative, still waiting for it 2 weeks later and paid £5.99 for the pleasure. Absolute shambles and my 10 year old is really upset. Use one sports warehouse instead. They are amazing.

"I ordered an item with all rounder…"

I ordered an item with all rounder hockey. 2 weeks later I have still not received the item. 2 emails sent chasing- no response. Call customer services- no answer. Finally got an answer on the chat conversation to be told it’s not in stock. Received no correspondence from them at all. Very poor customer service. Very stressful and also £5.99 delivery!!! Will not use them again

"Avoid"

Avoid. They are fraudsters - selling fake goods and inpossible to contact. Do not use these people.

"Please stay away of this company"

Please stay away of this company - there are way more reliable hockey online shops to chose from. I ordered a hockey bag at the beginning of November with a lovely discount but it has never been delivered. I tried the customer service line a few times but no one would pick it up. No replies to my email requests of the order status either. On 19 December I finally received an email that my order was cancelled because the item was "out of stock". Why does it take them so long to discover this and why would they let me order the bag at all? I was supposed to be a Christmas present. Very disappointing and upsetting. So please be very careful placing any orders!