"Terrible after service"

Great service from the sales team in the Cardiff show room , but after sales team are a disgrace if there are any problems with your hot tub they are not interested. I advise you not to take the after service out as we were talked into it on installation day. We were told the guys would be at our home all day emptying the tub and refilling it, cleaning it and checking everything when he was only at our home for 1.5 hours, we could have done a better job ourselves, the tub was only filled to the top of the foot well, when he asked me if I would turn the hose pipe off because he had another job to go to in Cardiff, I asked him when I should turn it off and he said when it’s an inch under the head rest we were told when we took the after service out that they stay at your property till the tub is re filled and they put the chemicals back in and make sure it is up and running, the guy left our property to go to his next job in Cardiff so when my husband came home from work he checked the tub and wasn’t happy with the service we received, he phoned them to be greeted with a not very helpful man who then went on to tell my husband that I told the guy that I would turn the hose pipe off( which I didn’t not he asked me to turn it off as he was going to another job) and he couldn’t chemical the tub because I didn’t know where the chemicals were, I did know where the chemicals are kept but he didn’t ask me for them because he had left before the tub was full, and on previous occasions when the same guy had called to my house for other tub problems a few weeks earlier he asked me for our chemicals so he could take a photo of them, so to lie about your customers to save the after service team is not on. We are still waiting on this matter to be resolved. I have given this a 1 star because it wouldn’t allow me to leave it blank

"Amazing service! Would definitely recommend!"

We had excellent service from buying to installing with Dreamspas Cardiff. When we visited the showroom, Dave was informative but not pushy and made great suggestions on what would be best for us. He was also patient with all of my questions! Dave/the warehouse were even able to squeeze delivery of our hot tub onto a day that worked for us as I really wanted it for half term.

The manager of the Cardiff showroom has been so helpful and supportive throughout the whole process and is still happy to answer questions despite having the hot tub fitted a few weeks ago.

The manager in Swansea also helped us when I realised our gate was too small to fit the hot tub through and made suggestions on how we could make it work.

When our hot tub was delivered Phil rang me the morning of and an hour before to check that everything was still okay for delivery. Phil and Dale were really helpful, suggested the best position for our hot tub and put it together with ease. Even went above and beyond when they realised our electrics (installed for our old hot tub) were dangerous and did their best to sort the issue out for us.

All in all we couldn't be happier with the service we received. From start to finish we were made to feel like a priority and everyone went above and beyond to help us. I would definitely recommend buying your hot tub from Dreamspas

"Purchased the Jupiter spa from the…"

Purchased the Jupiter spa from the Newbury showroom and was installed on 13th September 22. Amazing service and advice during the buying process and the install could not have been smoother. The guys were so helpful when explaining how to look after the water etc. would highly recommend to anyone thinking of a purchase.

"We bought our hot tub 2 years ago from…"

We bought our hot tub 2 years ago from Dreamspas Cardiff. Had fantastic friendly service and support from John Taylor, who has continued to be a great help! Would highly recommend.

"Terrible service"

Terrible service. Bought a hot tub 18 months ago and the first time I tried to drain it I couldn't due to a fault. After several phone calls, the operations manager came out and confirmed it was faulty. He came back a second time and eventually managed to undo the valve to release the water.

This year, I have exactly the same issue and keep being told j have to pay £85 for an engineer to come out - no one is taking any responsibility. This is not the first time I've had an issue. The delivery guys literally dumped the hottub in my garden and "had to leave to go to drop off a £30k swim spa to Cheltenham but can you leave a 5 star review". I didn't and then a review appeared, not written by me, in my name, singing the praises of the company!!! I have cancelled my "service" agreement as, to be honest, it is a waste of money when the company clearly doesn't provide a service.

"HIGHLY RECOMMEND DREAM SPAS SWANSEA"

We have received fantastic service from DAVE at dream spas Swansea. From start to finish the whole experience has been a breeze we went to the show room on Sunday bought a tub had it delivered the following Wednesday. The delivery guys were amazing and talked me through everything in depth on how to look after my tub. Wouldn’t go anywhere else. We are 100% satisfied with the product and professional service we have received.

"Excellent customer experience"

Excellent customer experience, George (Newbury) showed us the different spas and which one would suit us best. Very happy with the service and look forward to enjoying the spa.

"Excellent service and excellent staff…"

Excellent service and excellent staff fitting lads were excellent

"Highly recommend Dream Spas Cardiff"

We have received a fantastic service from Dream spas, from the sales team in Cardiff, thank you Laura and John to the logistics and technical/ maintenance support team in Newport. Our swim spa was delivered smoothly, on time and we are completely satisfied with the product and professional service.

"Fantastic 5stars"

Purchased Malaga spa from dream spas Cardiff. Arrived on time Staff very friendly and knowledgable