"So happy With the service provided!"

So happy With the service provided!
Everyone I spoke with from this company is so nice , professional and helpful!
Always got an answer straight away on my enquiries and emails.
Was a pleasure working with them!
Highly recommended !

"Happy with everything"

We employed Stroma to do building control on a recent house project/ extension. We have been extremely happy with everything. The person who dealt with our project, Kalif, was thorough, professional, knowledgeable, and polite. We would definitely choose Stroma again for any future projects.

"Work half done??"

Please refer to our order b31cf4f5-5571-4dce-8382 Handler D M and K R in March 2022.

The GBP500.00 22-page report only managed to caught onto small issues mostly about cracks and paints etc.

Unfortunately, we ourselves found out about
(1) 3 doors being unable to close
(2) big rusty stain in family bath
(3) big stretches on patio glasses
(4) poor/damaged patio left door handle
(5) poor pointing throughout the south side wall

These are pretty key issues for us as residences vs your tech people who maybe more concerned about the exterior.

For these issues, we emailed officially to Bellway and they have been correcting them one by one.

The only acceptable gesture is that we finally got a small refund of the work half finished.

"This is a very strange company"

This is a strange company. They were meant to do the building control on a conversion that was completed in July 2021. Firstly, no one turned up and Covid was to blame apparently, then they said that photographs 'would do' Still no one turned up. Then nearly a a year later I received an invoice from them for over £500 'for work carried out' !! No work was carried out at all. I have rung them several times on mobiles and head office and received no response. Finally, this morning, I will be welcoming one of their representatives, who stuck a card through my door last week having 'been passing' but had not contacted me prior to calling by, and left no message to say that they had been. The guy today will have some serious questions to answer before I pay this bill. They are unprofessional. They send invoices when they do not do the work. Steer well clear of them.

"I had to get a ECP when I sold my…"

I had to get a ECP when I sold my house. The report list that I needed a heating controls and showing I had only 150mm of loft insulation. I had 270mm loft insulation and Nest heating controls. Very poor.

"BCO changed 3 times"

BCO changed 3 times, do not send report visits, when visiting just a quick look at the site. Verbally confirm installation after the project is completed ask for amendments to be carried out despite confirmation on site. Worst experience ever.

"Brought up our office up to PAS 2035 standart"

Had Training with Stroma specifically DEA and retrofit PAS 2035, would say really enjoyed course and learning with them. Explained really well, had a enough time allocated to complete tasks and extra support given.
Well worth the money, would highly recommend. Special thanks to Adine, Matt and Angela, to help me complete course.

"EPCs Not worth the paper they are written on!"

I complained about a completely erroneous EPC. The assessor did not respond, and after 8 weeks waiting for Stroma to respond I am about to find out how to get them struck off. Avoid them like the plague!

"Service & Complaints Procedure Wanting"

Like some below, I had an EPC done on one of my rental properties, by a Stroma Assessor, who put on the EPC that one of the improvements required were the fitment of TRV (Thermostat Radiator Valves). Strange that, as fitted them myself throughout the previous year.

When trying to speak to the assessor on the phone, there was no reply, and no callback from the message left on the answerphone. Nor was there a reply to my e-mail to him.

Having made a complaint to Stroma directly, and received a reply on the 15th July, asking that I provide photographic evidence of the TRV's. As the property is 120 miles away from the property, I e-mailed the tenant to ask for photos, and haven't received them yet.

Then today, 26th August, I receive an e-mail to say that as photos haven't been received, then the case is closed. No reminder, or asking when they were likely to receive them. A clear case of trying to sweep the matter of incompetence under the carpet.

"Building control"

Building control
Been working with BBS now Stroma for over 10 years over 20 projects never had issues absolutely great inspectors with so much experience, great help and support throughout would work with them every day
Thanks you petts wood office always pleasure working with you.

T Vucaj
Flat build