"Sold me a product that did not match description. Poor customer service."

Shipment did not match description. I ordered a 400$ Ludwig drum set pictures clearly showed Zindjian cymbals and an accessory pack both were not included. I called immediately and was told they had to contact their posting team and that I would get a call back by 6pm. They never returned my phone call. I even told the customer service agent that this was a gift for my child's birthday and I needed it resolved quickly. I feel it was false advertising. I received a drum set that would not have been my first color choice and had smaller drum dimensions because I choose the set they listed with the Zindjian cymbals and accessory pack. I've asked my husband to call them back and try to resolve because at this point i am way to upset about it. By the way this is day 5 waiting for them to return a call.

"Tunner"

They have outstanding service and they stand behind their product.

"I never received my beats.."

Supposively my item shipped on September 14th its September 27th and I haven't received my shipment

"Great experience and the product was outstanding!"

Excellent! Great experience and the product was wonderful!

"Great customer service"

A more detailed description of the product would have helped me make a better choice

"Reliable and Great communication"

I purchased a a guitar from them and got it in the mail. It worked for like 20 seconds and died. Send them and e-mail and they sent me a return label and I shipped the defective one back.

They sent me a replacement and it works great! Great experience, and they made sure I was happy with my purchase.

"Superior/Awesome customer service & support!"

Superior/Awesome customer service & support. I got my product right on time. I will most certainly buy from them again...

"GOOD JOB!"

VERY fast shipping, good prices and I would buy from them again.

"Awesome!"

I ordered a Snark Tuner and within they very same week it was delivered. Works great! The price was pretty hard to beat as well.

"Great Customer Service, Price, and Shipping Time"

Great Customer Service with friendly staff, Price, and Shipping Time