"more users slow broadband"

disappointed that the satellite broadband slows down considerably over the weekend
This is not a cheap method of broadband but unfortunately is our only option. It's about time the government followed through with their promises and installed fibre in these remote areas where there is no mobile signal

"I’d like your price to be lower…"

I’d like your price to be lower especially as we will have fibre broadband next year

"Varying connection"

Most of the time the connection is very good and up to maximum strength. On days when there is cloud cover and no wind it can be difficult, if not impossible, to get a connection.

"Terrible signal and I was oversold this…"

Terrible signal and I was oversold this solution. It is slow and barely works for most of the time. It has never delivered what was promised.

"Always find the staff at Bentley Walker…"

Always find the staff at Bentley Walker friendly and helpful. The Service is second to none. First class

"Recently we have had some outages which…"

Recently we have had some outages which were unexpected and this has been somewhat frustrating. However prior to this, we had no problems at all.

"I did not experience any downtime with…"

I did not experience any downtime with service. Download and upload speeds were consistently great. Very swift with responding to customer's questions. I roamed with the wireless router from Southampton to London and finally to Newcastle without a glitch in service.

"Farewell to the satellite 2021"

Hi -We signed up with (expletive deleted) service provider when we first moved away from dial-up maybe fifteen years ago or more. Them were the days; the telephone bills ran up by the kids almost had us living in a pothole and eating gravel for breakfast. The service provided by our (expletive deleted) provider was bad to begin with and gradually got worse. When Q-sat arrived we signed up at once as we could see the sky from our house. The service from Q-sat and later F-sat has always been excellent; it may have been limited in present day terms but it was sufficient to our needs. Problems that arose over the years were few and far between. Techie support always was really supportive the few times a problem arose; the techie support people always were very
'supportive' and knowledgeable. We are leaving F-sat with a great deal of regret but the satellite link has died of old age and would cost a fair bit to replace. Our new link seems to have little or no techie support available; this may be a problem at some stage for someone who started his working life as a boy milking cows by hand in candlelight. (tell that to a modern kid and you may have to explain the terms "milking", "cows", "by hand" and "candlelight") As mentioned, we are leaving with a great deal of regret. The satellite has been something of an old friend for many years. We may be back! Slan agus beannacht. James and Ann Farrell.

"Atrocious Service and Not Worth the Cost"

The cost is too high for what you get. The set up cost us £300 (about 5 years ago), which was bad enough then £30 per month, which went up a couple of years back to £31.50 per month. (4GB of data).
The download speed wasn't brilliant but I found quickly that I could use the whole allowance in a day, if I watched a couple of Netflix films. That was the last time I did that. You can add to it, but it costs a fortune to do that and unlimited broadband was around £75 per month, which is extortionate.

Our broadband didn't work for about 6 months, (its at a caravan) and as my husband was working in the area and didn't have time to ring them about it, he tried resetting and everything, but it wouldn't work.

When we went on holiday, we called and they said it hadn't been working for some time and the modem had failed. We cancelled the broadband, even though we had paid for that month, which we haven't got back and, to add insult to injury, good job I cancelled the direct debit because now they are chasing us for money for October, despite cancelling in writing.

Atrocious service and they basically have you, if you have no other means of internet. On top of which they still expected you to pay during lockdown, even if you couldn't access it.

"My internet went down and I had to call…"

My internet went down and I had to call the UK office who answered promptly and in a very friendly manner and put me through to Tech Services. Gary in Tech Services couldn't have been more helpful and managed to sort the issue out after nearly three hours trying all routes. Very much appreciated and excellent service, even calling me back after everything had been sorted to check it was OK.