"Excellent Customer Service"

Lewis was very patient with me and guided me through setting up my account, excellent and helpful customer service!

"Overall service was fine"

I had no problems with Freedomsat, unfortunately the 3rd party installers give you an appointment 8am to 8pm. The engineer is supposed to ring you on the day to give you a time, never happened, which I don't consider great. The dish arrived damaged, again not Freedomsat fault so then had to wait another 18 days for the installers to come back. All working fine now, just waiting for our IT guy to link it up.

"Knowledgeable and helpful"

I've spoken to Lewis today via the online chat and he was brilliant answering all the questions and trying to see if we can find a solution to my very difficult location - I live rural in a forest, so no line of sight to anything and no 4G either...

"Great company to deal with"

Great company to deal with. Very efficient and pro-active in sorting out any problems.
System worked to specification in all weather conditions.

"Smooth sales and transition"

Very helpful and engaged sales person.
Smooth transition on Freedonsats side.
Set up seems complicated but actually explained well it happened easily.

Hope the ongoing service continues at the same level will be very happy if it does.

"No internet barely a day after connection"

The package arrived - connected yesterday. Within barely 24 hours - the signal was strong but no internet, Frustrated and disappointed.

"Remote switch on is great"

Went through the agent in Crete. Remote switch on was perfect. Kept UK IP address which is great.
System looks stable, so all good.
Agent in Crete is very customer focused and very responsive.

"PROMPT FOLLOW UP"

PROMPT FOLLOW UP

"The contact in your sales department…"

The contact in your sales department was excellent and explained everything fully and made the process easy

"Five star company with 5 star people."

I have been a customer for a long time, probably 15 years. I have always found the company 1st class. I have always found somebody to talk to and solve any problem immediately. I live in a remote rural area and thus their satellite broadband was the only option. Now I have fibre to the door. Sadly I have to leave Freedomsat. A five star company with 5 star people.