"Surprisingly Helpful Support & Solid Functionalitys"

I don't usually write reviews, but I felt I should after recent experiences. We had a sync issue between our Shopify and Etsy stores, and I was initially worried after reading some bad reviews. To my surprise, the support team got back to us within a couple of hours and explained everything. The issue was on Etsy's API side, but they still gave us a workaround. The platform itself is very functional, and although it's not the cheapest, the time we save using it absolutely justifies the price.

"Customer service is ignoring me"

I was using a free account to manage my inventory. They have now removed the free option and my small business can't afford to use this service so I have decided to delete my account. The problem is when I go on my account to delete it the only page I can access is the subscriptions page. I have been trying to talk to customer services to get my account deleted but they are ignoring me.

"Scammers"

Hi - if I'm right, I think these same cowboys are the one running the online furniture shop 'scam' called Ema Living. Please be careful and don't give them your money.

"That is the most abandoned service from…"

That is the most abandoned service from the owners I ever seen.
You should regularly keep in touch because it's glitchy and you should keep an eye every time, because it can send order to Amazon FBA, but actually, that was fake and nothing was sent.
We have told them so many times to fix so easy-to-fix bugs, such as a COPY button for orders. But the copy function does not work, however, the button for this exists.
Promising service with lot of useful functions, but you are always at risk of missing another hidden glitch that can turn your business into the big trouble

"REAL FEEDBACK"

Increased prices from £35/month to £49/month this is a 40% Price Increase WITHOUT increasing quality or even just maintaining your already established quality. There are so many bugs littered through-out, stock reminders haven't worked in 10+ months, this was acknowledged by their own support, and could be longer considering it was broken when I started my subscription. You don't add any new Integrations (Still waiting on TikTok Shop, one of the biggest ecommerce platforms on the internet right now!)

I used your site exclusively for Stock Syncing and Limiting listed items, but you don't offer any modularity in your service, what I would be using from your service is not worth £49/m. It just isn't. You are nearly 3x the cost of the competition, either offer more pricing modularity so people can actually pay for what they use or lower your pricing, why would I pay for Automation, Labels/Manifest, Customer Management etc when I'm not using any of these parts of your service?

As of today I have cancelled my subscription, I can't overlook a ton of issues when you are trying to take more money out of my already struggling pockets.

"SHOCKING RESPONE TIME"

SHOCKING SERVICE
EVERYONE BEAWARE THE CUSTOMER SERVICE DOES NOT EXSIST HAVE BEEN WAITING SINCE SUNDAY FOR AN UPDATE FOR A SERVICE WHICH WE HAVE PAID FOR IN ADVANCE BUT CAN'T USE CAUSING EXTRA WORKLOAD FOR A SMALL FAMILY RUN BUSINESS AND STILL HAVE NO RESPONSE AND IT STATES 'WE WILL RESPOND WITHIN AN HOUR'

THE SYSTEMS ARE SLOW YOU SHOULD NOT BE FOOLED BY THE CHEAP PRICE AND RATHER SPEND MORE AND GO ELSEWHERE LIKE WE ARE DOING NOW AND AVOID THIS SHAMBLES OF A BUSINESS

"ABSOLUTE SHOCKING SERVICE"

ABSOLUTE SHOCKING SERVICE. THE APP HAS CRASHED ALL OF OUR PORTAL AND WE CANNOT DISPATCH ORDERS FOR DAYS AND RUINING OUR BUSINESS.

AVOID UNLESS YOU WANT COUNTLESS OF ISSUES FOR YEARS

"La plus grosse perte de temps de l'année"

La plus grosse perte de temps de l'année

"Great. Easy to use Software"

Using it for a long time now. Easy to use software with continuous improvement from the Dev team. Inventory management is good. Good value for money and always a great experience with customer service.

"⚠️Shocking customer service by…"

⚠️Shocking customer service by Donatas!⚠️

He uploaded an incorrect .csv file and made all of our shop inventory across multiple channels 0! This affected our sales as everything was showing as out of stock.

Luckily we had a recent copy of the inventory quantity so our staff stayed behind working hours to manually update the inventory for hundreds of products, as the integration sync can take up to a day to fully sync for bulk orders.

Had we not had the inventory report, it means you have to manually count all your stock again… and we have hundreds of thousands…

Donatas gave a vague apology trying to blame us, then started ignoring all of our messages.

Customer service was good in the past when Marius (the developer) actually cared for this business. I have been a long time customer for years… seriously disappointed!