"The development team provided a plug in…"

The development team provided a plug in service that made the “
Eat out to Help out “ scheme seamless when presenting bills to customers and reporting figures to HMRC for reclaim .

There will have not been many EPOS suppliers that had their customers backs like IIKO looked after us through the scheme .

"100% recommended by The Northbrook Arms - East Stratton"

I cannot recommend IIKO and their team enough for any start up or established business!

They are the best supplier decision we have made as a start up pub. From initial enquiry through to training and getting up and running; their ongoing customer support in my opinion has been second to none (B2B or B2C!). When you factor in the fact the world has been turned upside down with a global pandemic when we’ve started dealing with each other, it all becomes even more impressive!

Everything is exactly as promised, any problems or hiccups have been user error on our (my) part and the reactive nature of their support team via Telegram is inspired and genius! They are always bang on it and have always resolved an problem I’ve had.

The added value elements continue to impress which more recently have included the reduction in VAT rates for non-alcoholic menu items as well as implementing the Eat Out to Help Out government scheme - IIKO eliminated all the logistical hassle and problems of implementing them by doing it automatically, proactively and thoroughly all included within the existing commercial agreement we have - so effectively a free service (added value/benefit).

I 100% recommend their system, service and team and would happily talk to anyone that wanted to chat through whether or not they should go ahead!

"Great support from the very start"

Great support from the very start, a fantastic demo of the system, support setting the system up and ongoing support to ensure we are getting the best from our EPOS and stock management.
Further highlighted in the new software created within 48 hours of the recent VAT reduction announcement, making it super easy to implement the change.

"Always had great support throughout my…"

Always had great support throughout my time using the software.

Very good customer service

"Excellent service"

EXCELLENT SERVICE FROM START TO END

"Quick Service"

Quick Service, excellent communication channels

"Excellent service and great staff."

Excellent service and great staff.

"Great product"

Great product, staff very helpful, provide great training. Very happy.

"excellent service"

excellent service, great products and back of house team that supports you 24hours a day

"The support during those first few days…"

The support during those first few days was fantastic. Knowing nothing about EPOS we were guided through the maze. Always on the end of the phone and ready to help Dan and James are highly commended by us.