"A Great service. Thank you."

We started off looking for a hot tub here before shopping around in the Lincolnshire and the Doncaster areas. After shopping around and gaining more knowledge of the hot tub market, it became apparent that our money was best to be spent with these guys.
We have received a fantastic service from both the instore and the installation team.
The installation team set it all up for us and explained fully how to use the machine correctly as well as leaving chemicals and full instructions of how to use the hot tub.
As a customer I couldn't be more satisfied with their service.
Thank you to all at Outdoor living Hull.

"Faults and delays"

Ordered a jacuzzi hot tub and gazebo in September 2020 for delivery in December. 1 week before delivery I was advised they could no longer offer the gazebo and the hot tub would be delayed well into the new year. One alternative was offered to me which was to buy a more expensive jacuzzi from stock and sort out my own gazebo.
Reluctantly we paid the additional money for the jacuzzi and arranged an alternative company to come and build the gazebo.
Immediately there were faults with the jacuzzi including: 1 jet not working, squealing sound when the jets are on full, damaged cover.
We notified Outdoorlivinghottubs immediately, who agreed to replace the hot tub. It is now over 5 months later from when the replacement was agreed and the delivery has just been extended another month.
There is obviously something wrong with the procurement chain and customer service which needs to be resolved if the company want to satisfy their customers. Given the very expensive price of Jacuzzi (>£12k) I really do expect more.