"A new customer"

I am a new customer and haven't had any repairs or boiler service carried out so can't comment on their services but they have replied quickly to an email query I had.

"Quite easy once it was set up"

Quite easy once it was set up

"I don't write reviews"

I don't write reviews

"WarmBox"

WarmBox was very quick in sending out all the information I needed after my appliction was agreed.

"Complaints department unreachable after potential scam / mis-selling / fraud enquiry"

After seeing unrecognised debits from my father's account, I queried them with the complaints department listed on their website (their website/complaints-procedure/) but the email to the given address was returned as undeliverable. This leaves me with even less faith that any sale made to my father (who has dementia) was legitimate.

UPDATE FOLLOWING REPLY BY WARMBOX:
The reply below is partial and potentially misleading. The "separate company" is Smaterbox Ltd, whose owner and director is the same as Warmbox Ltd's director. This can be verified online via Companies House. The Direct Debits also are taken by Warmbox Ltd.

So it is not a separate company or case of mistaken identity. These two companies are related. Indeed, in Warmbox's email reply they refer to them as a "sister company".

"I got a £200 voucher for a new boiler"

I got a £200 voucher for a new boiler, haven't used it yet but thanks for the voucher.

"Very easy site to use"

Very easy site to use. The boiler is a little more expensive than I'd hoped but I will definitely buy from them once mine has packed up.

"Happy customer"

Happy customer.

Engineer was friendly and the new boiler works great.

"Great experience all round.…"

Swift courteous notification of set up of Direct Debit
Clear explanation of my query.

"WARMBOX - NO BOX"

Same as another review WARMBOX are taking funds from my mother-in-laws bank account and she has no recollection of being contacted by them what is wrong with humans come on KARMA do your stuff