"Flot og fuldført arbejde"

Flot og fuldført arbejde

"Virkelig flot stykke arbejde."

Virkelig flot stykke arbejde i har udført. Vores gulve har aldrig været så flotte som nu og vi fik en grundig manual i hvad der kan forventes inden arbejdet starter. Og ved vejs ende en grundig manual i hvordan man plejer de fine gulve. En varm anbefaling herfra.

"16.500 DKK later, a scratched floor with dark spots and no refund – A Cautionary Tale"

We recently went through a deeply unsatisfactory experience with Gulvkanonen regarding a sanding job that was poorly executed. Initially, we hired them with the expectation of professional craftsmanship (after all they have really good ratings on trustpilot). However we faced several issues that made our experience incredibly frustrating.

The job itself was executed poorly, with circular scratches on the surfaces, visible imperfections, and areas where dark spots that were not there prior were present. We were unsure whether this was the normal outcome of such job, so we asked an expert from another company to review the work. This person concluded that the job was not of high quality, and that a polish would not be sufficient to make the dark spots go, but that the only solution was a full re-sanding.

After expressing our concerns to the Gulvkanonen team, they argued that there was a conflict of interests at play, and asked to send an expert from their side. We agreed so they sent one of their colleagues. He agreed that the job was not of high quality and that only a full re-sanding would fix our floors. He took pictures and left.

He called 5 minutes later, stating that he had talked to somebody at Gulvkanonen and was instructed to come back and polish the floors. We were very surprised by this and declined the offer. We were left wondering if he was being pressured to implement a solution that didn’t align with his professional evaluation (this is not an accusation, but it’s how the situation appeared to us).

At this point Gulvkanonen suggested we need a third opinion. This not only came across like a waste of our collective time, but also raised serious concerns about the integrity of their work, as we had no guarantees that the next person wouldn’t be “prepped” on what to tell us.

After that the communication became increasingly vague and evasive. Given that at this point we cannot really trust that there is not a conflict of interest on Gulvkanonen’s side, we requested a full refund as we would need to find another company to do a full re-sanding at full cost.

In their latest response, it was reiterated that they will not provide a refund for the inadequate services rendered, offering only 500 DKK as compensation. This is not only insulting, but it also demonstrates a total disregard for the significant investment we've made—16,500 DKK—that will now need to be entirely spent again if we want to have our floors done. To put it bluntly, 500 DKK represents a 3% of our payment, which is completely inadequate given the circumstances.

Additionally, it is only now that we’ve noticed concerning reviews on the site "Anmeld-haandvaerker", where Gulvkanonen has received an average score of only 1.8 out of 5. It seems we are not alone in facing these disappointing service levels, and it’s evident that our experience is part of a larger pattern of issues. We urge potential customers to consider this feedback before hiring.

We understand that the company is within its rights to protect itself from fraudulent claims; however, we are simply customers who have received subpar work and have taken every necessary step and provided all evidence to resolve it. We paid their invoice straight away in good faith, yet here we stand facing almost two months of frustration over an issue that should have been handled promptly and professionally.

Do not be in our position! I urge anybody to consider to use a company that provides a formal satisfaction guarantee in written. We can at this point state with certainty that this is a company extremely comfortable with keeping the money of an very dissatisfied customer.

It’s our hope that this review will prompt a serious reconsideration of our case. We collectively deserve better as clients who have trusted Gulvkanonen to deliver quality workmanship.

PS. As addendum, in our last communication it was brought up that the way to ensure Gulvkanonen’s rights was to go through mediation with the authorities. We do not intent to violate any rights, so we are OK with proceeding that way. A possible outcome is that the conclusion is that they will be given the chance to re-do the job. Again, Gulvkanonen is very comfortable with this scenario despite the fact that we have made it extremely clear (several times) that we do not want to work with them any longer, and we do not trust them to be in our home again. I urge everybody to consider whether this is the type of partner you want to entrust with such critical step as you move to a new home.

"God helhedsoplevelse"

Godt:
- Fleksibel ift opstartsdato da mine andre håndværkere blev forsinket en dag, god information om forberedelse, flot slutresultat
Mindre godt:
- Udførte dele af det støjende arbejde uden for tidsrum kl 8-16 (hvilket ikke accepteres af ejerforeningen. Havde informeret om dette). Medførte klager fra naboer.
- Blev nødt til efterfølgende at male fodpaneler om igen pga mange pletter fra gulvlakken. Afdækning med malertape ville være smart, men måske jeg selv skulle have gjort dette?

"Dårlig rådgivning og manglende…"

Dårlig rådgivning og manglende rådgivning!

"Det er nu anden gang at gulvkanonen har…"

Det er nu anden gang at gulvkanonen har været ud for os og fikset andres dårlige arbejde, og vi må sande at de ved hvad de gør. Tusinde tak for vores nye gulve.

"Aftaler blev overholdt og fin…"

Aftaler blev overholdt og fin vejledning.

"Jeg havde store forventninger til…"

Jeg havde store forventninger til Gulvkanonen, da de lover høj kvalitet. Det var alt andet end det. Gulvkanonen er gode til at sælge og fik solgt mig slibning, 2 x mat hvid lak og en 2-komponent. Det leverede resultat var med små laksøer i hjørnerne og rullespor. Derudover en masse hvid lak i revner ud over det forventelige. Ingen udfyldning sf dybe hakker m.m. Da jeg endelig kom igennem med at de måtte rette op på den dårlige kvalitet sendte de samme gulvsliber, der havde en masse alternative forklaringer på arbejdet. Det er svært at udbedre, når der er lagt en 2 komponent lak på toppen og det blev ikke meget pænere - dog generelt mere hvidt, da han lagde en 2 komponent med hvid pigment. Derudover efter lod han denne gang dørtrin med en stor hvid lakplet. Gulvkanonen kom med et forslag "til endelig afgørelse"om en reduktion på 500 kr.,som det er svært at tage seriøst. Jeg accepterede for at komme videre. Et par dage efter lød det dog nu, at de alligevek gerne ville se gulvet og altid tog kritik seriøst. Joooow deeet. 2 stjerner for et håndværk og kommunikation under det jævne. Kan ikke anbefales.

"Glimrende proces"

Glimrende proces. God kommunikation gennem hele projektet, flot resultat og ikke mindst professionelle gulvfolk, som forklarede indgående om resultatets udkom alt efter valg af behandling.

Meget tilfreds!

" Totalt ringe service"

Det er meget muligt at Gulvkanonen har næsten 5 stjerner på trustpilot. Men, deres service når deres arbejde ikke er ok, er til minus stjerner, men det kan man desværre ikke vælge på trustpilot. Følgende er vores forløb: I januar 2023 fik vi ordnet vores gulve, vi ville have lud behandlet gulve. Da arbejdet var færdigt så alt pænt ud. Men efter et år begyndte lud at gå/vaskes af i vores spisestue, og underlaget viser noget vi mener er lak i bunden. Vi kontakter så Gulvkanonen og siger at vi gerne vil have udbedret /få gulvet lavet ordentligt, men vi kan ikke pt. sige hvornår da vi jo er flyttet ind og skal have gjort plads til at få opbevaret vores møbler og væghængte reoler et andet sted. Derfor har det taget noget tid inden vi igen kontakter Gulvkanonen. Her møder vi så Mads, som i første omgang skriver at de gerne vil lave vores gulv men det koster 6000kr. Oveni i det vi jo allerede har betalt!! Det vil vi naturligvis ikke acceptere, så vi spørger så om ikke de kan komme ud og se på gulvet. Det vil de så gerne. Gulvkanonen sender så en medarbejder ud som ikke taler Dansk, og meget lidt engelsk, som i rigtig lidt engelsk. Han formår dog at sige, at han aldrig har set dette før og ikke ved hvad årsagen til at ludden er gået af gulvet er. Vi får så besked om at vi vil høre fra Gulvkanonen snart med svar på vores klage. Det gør vi så også efter vi har rykket på et svar pr.mail. I deres svar fra Mads, skriver han at de desværre ikke kan hjælpe da skaderne er sket på grund af almindelig slid…. Øh, ok, hvorfor er de andre rum så ikke lige så skadet? Og er det normalt at lud skal gå af gulvet efter 1-1,5 år? Nej vel? Nu har vi haft lud behandlet gulve før og aldrig har oplevet dette. Vi mener at DE (Gulvkanonen ) ikke har efterbehandlet det! Mads skriver så tilbage at jeg vil høre fra dem snarest, men det har jeg endnu ikke…. Altså intet svar på
min sidste mail. Nu står vi så med en spisestue med lud der forsvinder fra gulvet, også steder hvor vi ikke går på gulvet…. Så almindelig slid forklaringen holder slet ikke. Magen til ringe kundeservice skal man lede længe efter, og det kan undre at de vælger denne ringe service når de ellers har mange stjerner på trustpilot. Jeg kan derfor absolut ikke anbefale dette firma til nogen, føj for en en dårlig behandling og et ekstremt dårligt stykke arbejde de yder.