"Lying and bullying culture amongst team"

You have realised that your management has wrongly refused to apply and claim early years the funding, whether this was intentional or not, I can't say. Deadline to claim funding is 4th of March code provided 2nd of February

But instead of accepting that you were wrong and made amends you have turned to lying and bullying me into paying full fees, it is very shameful and not the type of culture you should encourage in your organisation, because sooner or later you will experience the same behaviour amongst yourselves.

And there is a possibility that you have claimed the funds and lied about not claiming it, plus requesting I make full payment on top. That is fraud

This matter will be investigated by an external agency

"Absolutely terrible company"

Absolutely terrible company, all about the money. They didn't send an invoice or notify us about some overdue fees once we had taken our child out of the company. We received absolutely no communication or invoices about this payment so we were not aware that we had overdue fees, which would have been no problem to pay. Within 5 days notice of the first notification that we had overdue fees, the company sent on to a debt collection, even though we'd had no previous communication from them before this 5 day period. Avoid this company: 0 communication, and chance to be sent onto debt collectors with less than a weeks warning

"My daughter attended Bright Horizons…"

My daughter attended Bright Horizons Coulsdon and we would definitely recommend the nursery to parents. The care and service within the nursery is wonderful, the staff are very friendly, the management team are always very supportive. My daughter is always encouraged to try a variety of foods from the Bright Horizons menu. My daughter has various opportunities to explore within her room and her learning and development is always supported. Her achievements are celebrated and we have great parent partnership with her Key Person.

"I worked for BH for a year"

I worked for BH Purley for a year. This place has no integrity. Your promised one thing but the minute you leave the standards and care your are promised are not upheld by the manager. Only concerned about the operation of the nursery when they have visitors. My child also attended the nursery. He was 2 years old when staff decided to diagnose him with ADHD. After informing the manager she expressed no concerns , instead Justified the action of the staff. I left the job role, withdrew my child. The staff are more valued than the children.

"Inefficient"

I used back up care via my workplan but BH never paid the nursery despite chasing for almost four months. In the end I just had to settle with cash.

"AVOID"

I worked for BH Hinkley for a brief time.
Children from Black and Ethnic minority backgrounds are ignored. Spoken to in a noticeably harsher tone than other children. And left in soiled nappies or wet pants until hometime.
If you are of Black or Ethnic minority background please do not send your children here. They will not be safe. The racial bias from staff extends to staff too not just the children. Please be mindful of this when applying for a job here

"I cannot rate them high enough!"

I simply cannot rate Bright Horizons Turkey Mill highly enough – they are absolutely amazing! My son has been attending for around seven months, and he’s not only thriving but also happily walks in every day with a big smile. It’s such a joy to pick up my happy little boy, knowing he’s in such caring hands with all the wonderful key workers.

This experience has been a complete contrast to the nightmare I had with a childminder when I first returned to work after maternity leave. At that time, I had heard negative things about nurseries and didn't even consider them an option. However, after viewing several nurseries, none compared to this one - they are in another league! Yes, they might be a little more expensive than others, but in my opinion, it’s worth every penny.

The care they provide is exceptional. They treat all the children with love and respect, and their approach to learning through play is outstanding. As parents, we get daily updates via the app, filled with photos and details of all the fun and creative activities the key workers have planned. They’re also open to suggestions and celebrate a wide variety of national days, creating a strong sense of community and fostering an inclusive environment.

As a mom who is especially protective of my miracle baby, I feel completely confident and happy leaving my son in their care. Thank you to all the lovely ladies at Bright Horizons Turkey Mill – you all deserve so much recognition for the incredible work you do!

"Policies and legislation out the window"

Purley nursery infrastructure needs to change! My child has been picked up cuddled and kissed by another parent on multiple occasions without parental consent!! This company states in its policy all cancellations 31 days in advanced are free …. I decided to cancel all bank holidays as we get charged even when they are not open !!!! Because I did this any other days I cancelled (31 days in advance) we were charged half a day rate which I am now to understand this is against the consumer rights act 2015.
This nursery is terrible STAY AWAY

"Worst childcare company ever"

Worst childcare company ever. Maidenhead branch in particular is awful. Money first, children last. Few staff members were nice but depends on individuals. No process, no procedures and if there are not in use. Manager cover up instead of dealing with issues. Maidenhead manager and duty managers lied and falsified paperwork instead of taking responsibility. Company complaint team is rubbish. Avoid at all cost.

"Terrible company avoid at all costs"

Terrible company avoid at all costs. While some staff are nice the way management and head office run their company is disgusting, so rude so arrogant, here's to hoping they go out of business very soon.