"I could not believe the harvest date of…"

I could not believe the harvest date of my salmon roe. It was over a year old! The first batch they sent gave me food poisoning. I called the company and they said they would make it right and sent me a new batch. AGAIN. The expiration date was over a year old! I am terrified to eat it again.

"My two boxes of fish were delivered 3…"

My two boxes of fish were delivered 3 days late totally thawed out. I called vital choice, now celebrations, contracted out to Philippines. Waited about 10 minutes to talk to someone. Was told they could do nothing but ship again. I have no garbage can large enough for these boxes and live 45 min away from dump in my county. Will be looking for another seafood company in USA with customer service. I have been a customer for several years.
Beth T
Olympia WA

"LOL! Seriously!"

LOL! I have been a loyal customer for over 10 years.Since being acquired - as a previous Reviewer stated, we are now being forced to pay exorbitant prices in shipping, whereas previously any shipping over a purchase of $99, was free. This level of price gouging is egregious. I absolutely love the Ventresca tuna, but I will have to take my love elsewhere! Not at those prices!

"Don't waste your time or money"

This company is really disorganized. It had a good reputation until bought by 1-800 flowers. I ordered $300 of salmon and halibut for a special weekend with friends. Instead of sending this to me, its going to a place 3000 miles away....they can't differentiate between Nevada and New York. I would order from Wild Alaska company instead...their customer service has a better reputation

"I have been a very long time customer"

I have been a very long time customer. I miss the days when Vital Choice was a trusted name for fast delivery of quality wild caught seafood. However, ever since becoming part of the Passport delivery consortium the delivery of frozen seafood has greatly deteriorated. Once was the time that I wouldn't hesitate to recommend Vital Choice to my friends and acquaintances. I don't think I would anymore. I have a monthly subscription for the delivery of 6oz Sockeye Salmon fillets. So far exactly half of those deliveries have been delayed resulting in wet boxes of thawed fish. Today is the latest example. My order was packed on Friday, given to FedEx with delivery for Sunday. Anybody that's in a shipping department should know that FedEx does not deliver on Sundays nor do they deliver on holiday days (in this case Monday, Labor Day). My order arrived this afternoon (Tuesday), with a wet shipping container, dry ice gone, and all the salmon totally thawed. All my orders are now shipped by Harry & David . . . what a catastrophe . . . Vital Choice's relationship with the lack of delivery service through Harry & David is ruining Vital Choice's once stellar reputation. If I wanted previously frozen thawed fish I would go shop at my local grocery stores. From many other reviews that have been posted here, this seems to be the norm now as to what to expect . . . so sad. At least my ruined deliveries have all been replaced without any hassle or extra charges. If this happens again, I will cancel my subscription and no longer be a customer.

"Like so many others I had purchased…"

Like so many others I had purchased from Vital Choice for about 20 years or so. No more. Sold out to 1800Flowers and I don't trust the quality & purity anymore. Sad.

"We have purchased from Vital Choice for…"

We have purchased from Vital Choice for almost 10 years, and was ALWAYS happy that we had an excellent, trusted seafood source that also supported a small business. NO more. They were purchased by Flowers.Com; our package came from Ohio vs Alaska. You have lost our trust and a faithful customer.

"What has happened to Vital Choice?"

What on Earth has happened to my beloved Vital Choice? It used to feel like quite a premium company that sold high-end products. But Randy Hartnell sold out big-time to 1-800-FLOWERS, America's favorite peddler of ugly bouquets, for god's sake! And now it's become a decidedly down-market experience to try to buy from them. 

Before, you used to get free shipping on orders over $99, but just now when I tried to purchase about $155 worth of fish oil, the shipping quote given to me was $25.99!!! For 7 small fish oil bottles...not even anything that needs to be cold-packed or kept frozen! So they have jacked up their shipping, WAY up, in order to sell you this Amazon Prime-like scheme where you buy into the Passport program for $19.99 in order to get free shipping for 1 year. So the Passport looks like a "steal" compared to the $25.99 one-time shipping cost, and you are then roped into buying products from them for a year to get your money's worth. 

1-800-FLOWERS and all their brands (Popcorn Factory, Cheryl's Cookies, Shari's Berries) are such a sad step down for Vital Choice. Who knows how long it will take for the quality of Vital Choice's products to also become lowest-common-denominator. 

I would like to find other companies that produce equally high products, but are not part of such conglomerates. Any recommendations here would be helpful.

"Great seafood"

The only problem we had was one package of tuna steaks that was spoiled. Otherwise, we've enjoyed all the items (shrimp, scallops, sole, halibut, tuna) we purchased. We will order again from Vital Choice.

"No longer okay for Histamine Intolerance"

I've been a customer for years and since they were bought I'm having histamine reactions to their products about three in four times. That ratio is too high for me to risk buying from them anymore. I hope they clean up their act but I have little hope from the 1-800-flowers people to care enough to fix things for people with health problems like mine.