"Proactive, approachable and excellent communication "

Helen Dyson has been nothing short of fantastic throughout the sale of our home. She has been proactive every step of the way and is so friendly and approachable too. After a bad previous experience with another Estate Agent, New Homes Solutions have been a refreshing change and I wouldn’t hesitate to recommend them.

"Offer to completion in 4 weeks!"

Vicky Richardson and her team were fantastic on this purchase. From offer to completion in 4 weeks takes some doing but we managed it, thanks to New Home Solutions and their recommendations.

"Amber at New Homes was fantastic!"

Amber at New Homes was fantastic. Amber supported us through a house sale and always made sure we were informed and aware of all events. She was extremely empathetic and made our experience a positive one. Nothing was too much for her, especially when it got to the point we were in touch every day! She worked so hard to make our move possible and we are forever grateful!
Meg & Cam

"We are delighted with the service…"

We are delighted with the service provided by New Home Solutions. Helen was excellent from start to finish and we would recommend them to anyone. Thank you!

"Sales progression manager better than a solicitor!"

Helen Dyson has been absolutely superb in this process. Thanks to Helen we exchanged when we thought all was lost. She chased through the chain repeatedly to ensure an agreement was reached in time for completion. Thanks Helen you’ve done more for us than anyone in this process

"If I could give more stars I would"

If I could give more stars I would. The staff at the company have been very helpful and efficient. We had our property up with another agent and we hardly had any interest it was hard to get in touch with them for any updates. When we put our property up with New Homes we started getting a lot more interest. A complete different experience to the previous one. The staff work 7 days a week and at times would call during the evening to book in viewings. Very efficient! We would highly recommend as the whole process has been a breeze. Form valuations all the way to progression we have always had the support we needed. 10/10 service! Highly recommend!

"Biggest bait and switch company ever"

Biggest bait and switch company ever. Offer you the world and make everything sunshine and rainbows. A few days in and just get ignored constantly, they only contact you to book in viewings and when you do get an offer they ignore that just to book more viewings. I had a slight mental breakdown due to being ignored so much.

"Great team effort The team that dealt with my purchase…"

The team that dealt with my purchase were rather brilliant.
We hit a few snags on the way but they pulled out all the stops to ensure the deal went through to completion. Well done to all involved.

"My partner and I would like to thank…"

My partner and I would like to thank the team at New Home Solutions for providing an amazing and, most importantly, stress-free service.
The communication was excellent—we were kept informed throughout the process and at every step of the way. A huge thanks!

"ABSOLUTELY RUBBISH DISGRACEFUL AND UNPROFESSIONALS "

ABSOLUTELY RUBBISH UNPROFESSIONAL FIRM!!

I had an appointment booked to view the property on Thursday morning at 10:00am which was literally 80 miles from my place.

So like I always do I view the property on the agent’s website to make sure what I am expecting when I arrive at the property. So this particular property I had an appointment to view was NOT on their website anymore? So I looked on Zoopla and Rightmove .. and on Zoopla it said the property was off market!!

So they booked me that appointment on Tuesday for the Thursday morning ..

So I rang the office at 8:00am so I could speak to someone if the property was still available and my appointment was still on their diary because driving all the way 80miles and that property is off market it will be an absolute waste of my time! And IF THE OFFER HAS ALREADY BEEN ACCEPTED ON THIS PROPERTY WHY NO ONE CANCELLED THE APPOINTMENT AND LET ME KNOW LIKE THE ESTATE AGENTS ALWAYS DO!!!!

So after speaking to me he of the guys on their “reception” he said he had no clue about the property and staff was “busy” so they couldn’t speak to me and they will have to call me back.

Like seriously ??? It was 08:15 when I was on the phone and the appointment like I mentioned was scheduled for 10am !!

This is an absolute DISGRACE of a management and an estate agent!!

WHY PROPERTY SHOWS “OFF-MARKET” ON ZOOPLA AND NOT ON AGENT’s WEBSITE ANYMORE? AND IF THE PROPERTY HAD BEEN SSTC WHY THEY DIDNT SEND ME THE EMAIL / TEXT MESSAGE TO CANCEL THE APPOINTMENT??

THIS IS AM ABSOLUTE EMBARRASSMENT TO THE FIRM AND THEIR MANAGEMENT!!

I AM SO GLAD I CHECKED THE PROPERTY BEFORE I LEFT TO VIEW IT OR I WOULDNT EVER KNOW THAT THE APPOINTMENT WAS CANCELLED !!!!

*** UPDATE ***

At 08:30 I received the text from “VICKI RYLATT” that the appoint is as planned and scheduled! So I rang back again to CONFIRM as it all looks so shady and weird .. so the person who answered my phone wasn’t sure AGAIN so asked me to wait until she confirm and get back to me and by that time after the text I was ready to set off but STILL wasn’t sure with this agency (AFTER READING THE REVIEWS)…

So at 09:05 I received the call from the office CONFIRMING THE PROPERTY HAS BEEN SOLD AND VIEWING HAS BEEN CANCELLED!!! SERIOUSLY?? AND YOU ARE TELLING ME NOW? IF I DIDNT CONTACT YOU GUYS THE APPOINTMENT WAS SCHEDULED UNTIL THE LAST MINUTE!!! AND IT WAS 80 MILES FROM MY PLACE!!!! AND THEN A LITTLE SORRY??

STAY WELL AWAY FROM THIS ESTATE AGENCY GUYS THEY ARE ALL “LEARNERS” AND “UNPROFESSIONALS!!! ABSOLUTELY DISGRACEFUL FIRM!!!!