"Burned on a grade “A” ASE certified junk motor"

From day one I was continually told we have a grade A. ASE certified engines. I hate dealing with out-of-state and Internet deals. I needed a good motor for my sons car because he was going to college. We paid the extra money after talking with best used auto parts and in good faith paid $1500 for a motor. When we received this motor we took the valve cover off and there was no way that this motor had 83,000 miles. We put a new timing belt and water pump in this motor while it was out before we put it in the car. The timing belt that was on the motor when we received it was an aftermarket belt. I immediately contacted best used auto parts and explained that this motor did not have 83,000 miles but maybe 183,000 miles simply because a motor with only 83,000 miles would more than likely still have the original timing belt that has the word Honda on it but the one that was on this motor had the word Napa and it was well worn. I was told over and over that this was a good motor just put it in trust me. So I did this. We developed an issue right away not knowing where the coolant was going couldn’t find it leaking and couldn’t find it leaking on the ground. I contacted again. We found out that it was the head gasket. I contacted best used auto parts and they would not do anything. I had to get a head gasket done on the car just so my son could use the car to go to college. I was ripped off not dealt with fairly they took my money and will not give me a refund on what it cost at least to do the head work. I am very dissatisfied and upset because I was taken advantage of but yet I trusted them in good faith. I am 53 years old and used to doing things on a handshake my problem is that I trust too many people and I got burned.

"Worst place ever told me I would get a…"

Worst place ever told me I would get a picture of the motor before they sent. Then they send motor that is no good then tell me I have to pay to ship it back and will have to pay 40% restocking fee. The motor was rusted through the oil on the freeze plug rusted out. The block is welded together for God know why.

"I’ll never buy to this store anymore"

I’ll never buy to this store anymore. First they sent me faulty Engine . They will send me another used engine. But I’ve already pay my mechanic to install the failed engine that I bought from them. It will cost me more. So they just gave me $350 certificate to use it sometime . But there’s a trick . You have to tell them before you buy that you have certificate., either way you have certificate or you don’t there price is same. I just got discounts for $ 50 for the transmission I buying. They told me that they use the coupon already . I’m not very happy with there sales tactic . Never again ..

"Disorganized, misleading, 3rd party, threats over parts"

I would not order parts from here. They consistently misled me on shipping dates after I said time was of the essence. The product I had was damaged and no 1 reached out for 10 days to retrieve. Since the damage head was at mechanic shop in was placed in storage. They were supposed to pick up and never did. Today, they called me 7 times in 1 hr after I spoke to them to come pick up the cylinder head. He also threatened me with court action even though I was complying with request. This is a 3rd party so they just order parts from others. Now no one knows anything. I still have part and have been told I will be taken to court as well as action to my credit for a damaged part I tried to return. I have reported this company for bad business practices and filing a complaint about the harrassment.

"On December 28"

On December 28, 2022, Best used auto parts hired a contractor to pick up junk vehicles at the property adjacent to my house. The tow truck driver drove down private driveway drove through the ditch cole‘s property damage. My wife had a conversation with the driver and he was told not to use our property when he left he did the same thing used our property causing more damage. I contacted Best used auto parts and they are supposedly at this time working to resolve the issue Which it needs to be fixed prior to that conversation, I contacted best use auto parts in Florida. They assured me they are not responsible for the acts of any contractor they use to haul junk cars. I contacted then the tow truck driver, which we have video he is assuring me there’s no property damage which clearly there is and he is also not responsible , hopefully best used auto parts gets this resolved. I am not responsible for fixing somebody else’s damage to my property after they were trespassing.

"Great customer service from the initial…"

Great customer service from the initial call to delivery of the transmission. They followed up with me before shipping, tracking #, during shipping and after delivery. It took a couple of weeks for the whole process and great experience!

"Bad motor"

This is the soonest company I have ever dealt with.i had the supposed to be a good motor put in and it was bad.i incurred 1400 dollars in labor which was guaranteed for 4 years parts and labor,unlimited mileage guarantee. And 30 day refund.it took them over 3 weeks to ship my motor.shipped it to the wrong g place and had to stay on them about it.i have tried to call Michael James several times to get my labor money back.all.i ever get is the voice mail and will not return my phone messages or texts.thank God for Mike in Denver Colorado who is refunding my motor price.thatis who they got there engine but he has been excellent wit helping me and also trying g to get in touch with these people but they won't answer the phone for him either.dont buy from these guys especially Micheal James.

"Best Engine I have ever received"

I purchased an engine from best use auto parts, I spoke with BEN he is the one who helped me a lot till I receive the motor. When I receive this motor it was so clean and in good condition I was very happy with the service of BEN. I really appreciate there hard work and sending me the motor which I was looking for Thank you so much for your help BEN.....

"I purchased a transmission for a 2012…"

I purchased a transmission for a 2012 ford focus. The transmission arrived in a timely matter. The transmission was put in by a garage and was determined to be no good. I was worried because I didn’t look at the reviews before I purchased it. My next dealings with the company was with Tom. Tom apologized and offered another transmission or a refund. I opted on another transmission. Tom had it shipped in a timely matter. Ford motor company put the transmission in and it was good. Thank you Tom for all of your help! The reason for 4 stars is because I had labor bill for installation twice.

"Do not order your parts from these…"

Do not order your parts from these guys. All they do is go to a website called Car-part.com and look up used parts from salvage yards and have them shipped to you. You pay double for the part. ((Reply to the business, I am not a competitor.)) Give me the address of 2 of your "warehouses" across the country and I will remove this review. All you guys do is go to CAR-PART.COM and buy parts from salvage yards and broker them. YOU SIR, ARE A FRAUD AND A BAD LIAR.