"Dead brand new Sovol 07 printer"

Just bought a brand new 07 printer and it is dead out of the box. Raised a support request and they are asking me to send videos and strip the printer down. I can’t demo a printer that is dead. Asked for another printer or my money back and they are now ignoring me.

"Avis Decoupe laser Comgrow 20w"

Si je pouvais mettre 0 je le ferai... j'ai commandé une decoupe laser comgrow 20w. Après avoir eu 3mois de délai de livraison car le colis a été retourné 3 fois à la frontière, j'ai pu me servir de la machine 4mois!
Un problème de kerf est apparu. La ligne laser est double au point focal, la machine ne peut plus découper. Après 5mois d'échange de mail, aucune solution de remplacement n'est proposée. Il me demande d'envisager de racheter un tête laser et m'offre 15€ de réduction... vaste blague!!! ARNAQUE, A FUIR ABSOLUMENT !

"Crappy Customer Service"

We were given expected ship dates which consistently came and went with no updates from the company. Only when we reached out were we ever given any information. We ordered as a gift for Christmas and it arrived 2.5 months late. The only resolve for their crappy customer service and not delivering in expected time was a $5 off coupon for a future purchase (which I could risk never getting or having to go through the major hassle of constantly emailing as their communication is abysmal at best).

"If you can find a good price, it's pretty good to go through them. Be wary of shipping times and delay though."

When it comes to what they can deliver, they sure know how to make a decent product. I've already acquired two printers from them and they've performed as expected.

This said, one thing I'd keep in mind is that the shipping time can take a fair bit from them. Unlike buying directly from a place like Amazon, you may wait up to a couple of months to receive what you've bought. I've had to wait two months to get my hands on the SV07 Plus. If you are willing to wait this much because one of their sales attracted you, you could end up with a decent printer to either get a foot into the hobby, or expend your current printing operation.

Otherwise I am overall satisfied!

"Very good printer for the price paid"

Very good printer for the price paid

"Nice Machine BUT"

Done 3 prints all failed at different %'s by breaking the print. I have pat. way to hold down print that has 0 movement, warp, or lift so it is breaking the prints; part is left on print mesh and part flies off. It breaks at its weakest place. Other than that it's a really nice machine. Set-up and start-up was pretty easy. I consider myself a beginner not a rookie. I'm really hopeful!

"Not so cool out of the box"

Right out of the box the touchscreen wouldn't boot up, this causing me to have a $800 brick. Not cool, first time doing business with your company, and well a total let down, you'd think there would be higher quality control than that. Very upset.

"Ordered January 8 received February 6"

It took a month to arrive after I bought it

"Great communication from company "

My order was delayed but I received prompt communication from the team. They kept in contact and the product was delivered earlier than the promised restock date. Thank you for your help and excellent product. Easy set-up for a first time 3d printer user and good build quality.

"Very bad AVOID!!!!!"

Very bad. Avoid if you respect your wallet. This company selling faulty devices making you to spend more time with fixing attempts instead of printing. Customer service is retarded and do everything for you to fail on return faulty devices. I ended up packing printer in box and post on eBay as spares repairs. Lost over £350 on this and never sucessfully print. AVOID