"So worth the pandemic wait!"

I’ve just taken possession of my long awaited Beatrice Bongo. She is perfect and drives like a dream. The conversion is gorgeous too and just what I imagined; it was fun seeing what I’d chosen looking so good. Phil has been exemplary throughout, very helpful and kind. The after sales support is excellent too. We did a lot of research before choosing who to buy from and JAL always came out at the top of our list. My partner and I can’t recommend Phil & JAL enough. Happy South Coast Bongolians 😊

"Got it!"

Finally got our delayed Elgrand conversion. Nice machine, everything works though the numerous internal displays in Japanese are a bit disconcerting! We're now on the journey of discovery with awnings and add-ons, with some good advice from Phil on awning attachments. My rating would have been higher but for the delay in delivery.

"Great conversion, would be happy to buy another"

We love our Alphard conversion - it was worth the wait. It's been a long journey, what with nearly a year of lockdowns, wave after wave of Covid, global logistical nighmares, etc. But if I were going to buy another one, I'd go back to Phil.

The sales experience was easy - I did my research, made an appointment, had a chat with Phil, and ordered my van. My wife chose the conversion colours, and then, we waited for the world to unwind enough for the conversion to get done.

The key positive, though, was the way Phil dealt with some unfortunate warning lights that appeared pretty early on. Long-story-short, Phil was faced with potentially having to replace the van's hybrid battery - which could have pretty much eaten his entire margin on the van. And he was prepared to do it without any quibbles. We both got lucky that the mechanics managed to piece together a few different related issues to discover a small coolant leak meant the high-voltage battery wasn't getting cooled. So, the repair was considerably simpler, and the Alphard was back on the road in short order.

As the other reviews say, Phil knows his stuff, and he works with cracking mechanics. The conversions are lovely and carried out with fantastic attention to detail. But the fact that you know you're dealing with someone who's going to honour his warranty is the icing on the cake.

"Good conversion for the price"

I love the Bongo that JAL supplied, the base vehicle is great and the conversion even better. For the price you can't beat it in my opinion. The 47" bed is a must if you expect 2 adults to get a good night sleep and I couldn't find another bongo conversion that offered that.

A true test of the seller is when something goes wrong and on the way back from Oxford my alternator failed leaving me stranded but Phil had the vehicle towed and replaced the alternator with no quibbles,I'm just back from a trip to Somerset and the van drove perfectly.

I have read other reviews on JAL, yes the conversion took 6 months, the communication wasn't the best during those 6 months and the sales process isn't super slick but you get a great van and a great conversion and Phil really does no his stuff.

On balance I'd absolutely buy another off JAL.

"Great vehicle, poor conversion."

JAL sourced an excellent Elgrand for us, with which we are very pleased. We were not so pleased with the conversion. Worst of all was the paint on the roof blistered within 18 months and it cost us a lot of money to get it resprayed. Phil's response was less than sympathetic.

"We are thrilled with our Elgrand…"

We are thrilled with our Elgrand conversion. A lovely job. Thanks Phil 👍👍

"All's well that ends well!"

Collected my van this week from JAL and very impressed with both the vehicle and the beautiful camper conversion. I did have some frustrations around communication during the process, but these were completely resolved in the end as Phil and his team worked hard to get my van ready in time for an event. Any reservations I may have had prior to collecting my van disappeared as a result of the very comprehensive induction and information process on the day. Phil is so enthusiastic and knowledgeable, and really took his time. I left with my beautiful van, feeling informed and confident. A very happy ending. For that, JAL earn five stars from me.

"Would recommend!"

After searching for a campervan for a while, most taking a year+ to supply, I decided upon JAL imports, who had a good selection of imported vehicles.
I now have a Toyota Regius van conversion from JAL imports, just recently picked up after ordering 6 months ago. My goodness, Phil is incredibly knowledgeable about all things van/conversions! Clearly passionate and wanting to provide the best quality. It surpassed my expectations. I had my first choice of interior, flooring, cupboards etc. The whole team have been so accommodating to my particular needs, for which I am very grateful. I have had a great time getting to know my new campervan. A dream to drive and is my new happy place. Any tweaks that need doing I am confident will be done. Super happy customer. Thanks Phil and team!

"Top notch Granvia Campervan"

Hi, bought my Granvia from JAL 10 years ago, it say i have had NO issues with it would be an understatement - 10 MOTs - 10 first time passes and nothing more than a general servise every year. Phil was great, picked me up from the station when i came down from Scotland twice, help me choose the interior - well maybe not the orange seating and put his first pop top on a granvia (i know it cost him an arm and a leg but he never charged me anymore). Top quality servise and couldn't recommend then any higher. PS if you get a van, get a big air tent to go with it. Thanks Phil and your team 👍

"Mitsubishi Delica, worth the wait"

Got a Mitsubishi Delica skyroof conversion from JAL. It took a while due to Covid and supply chain disruptions, but absolutely worth the wait. Finally collected it last Saturday, and could not be happier. The van itself is in great condition, and the conversion is beautiful. Meeting Phil it's apparent immediately how passionate and knowledgeable he is, and just how serious he is about quality of the campers he sells. I'm taking the Delica out of the UK into Ireland, and Phil has been very helpful with getting some extra paperwork I need to get that done too. I'd recommend JAL to anyone looking for a great camper, and would be very happy to return as a customer myself again.