"Just bought a Mitsubishi delica from…"

Just bought a Mitsubishi delica from Phil at jalimports great service great knowledge and great car

"Shocking customer service"

Avoid if you can, Phil who we had dealt with was unbelievable rude. He talks over you. We asked if we can come on Sunday, to which Phil said “absolutely” when we got there Phil would not show us anything as he said we do not have an appointment…. !!!
We travelled with 2 little kids for over 40min…. Needless to say we were not pleased. Shame as we were hoping to get our van from there that day! But we won’t be coming back.

"I bought a bongo from Phil at JAL autos…"

I bought a bongo from Phil at JAL autos a couple of years ago and what a brilliant vehicle it was. Through no fault of anyone I recently needed to resell.I called Phil and explained and he was happy to help out. The van was promptly sold on my behalf with the minimum of fuss. I would recommend any one wanting to buy a Bong to contact Phil at JAL.

"Hi Ho Silver"

Bought our Nissan Elgrand last year and have camped in it 4 times so far. Found Phil extremely knowledgable and very helpful. He answered any questions we had promptly and kept us informed all the way through. The standard of conversion was very high with good quality products used. When we picked her up we were over the moon with how she looked both outside and inside. We felt that we had been given good service throughout and would not hesitate to recommend him and not forgetting the team behind him that do the conversions - well done all of you from two very happy campers 👏👍

"Called to discuss possible options on a…"

Called to discuss possible options on a camper. Guy who I spoke to was knowledgable and clearly capable. However he failed to send the promised stock list (1 star removed) and also spoke over on a couple of occasions (another star removed). Golden rules of a great Customer Experience are active listening, and do what you say you are going to do. Found an alternative supplier who do both of the above.

"Bongo joy…"

Just visited JAL for revision of my Bongo's skylift roof locks. New system appears to be working well.
I bought my van over 3 years ago as a retirement gift for myself. Since then I've toured the British Isles extensively, enjoyed festivals and camping trips with friends with no reliability issues.
With an older van (2001 model) there must be an element of luck here, but I researched widely before buying from JAL. I've met others who have purchased their vans from this company and told tales of excellent backup when problems arise.

"Much loved CamperVan!"

We bought our much loved Regius camper from Phil at JAL, and “Penny”, as my youngest daughter christened her, has been a fantastic purchase we’ve enjoyed ever since. We’ve pottered around Salcombe in Devon, Corfe Castle, Southwold, Norfolk, Yorkshire and all over Normandy in her over the last few years and thoroughly enjoyed ourselves. Very comfortable to drive even on long journeys, and, to my relief, and on reflection surprise, enough space for us, our 2 kids, and the dog!
When we were configuring Penny, Phil was always willing to explain our options, make suggestions when we asked for them, and to let us know how things were progressing with our custom build. We’ve often had other van owners ask us about Penny, with some asking if it was a JAL van before we’d told them. In years to come we may upgrade to a bigger van, or just consign the kids to a tent outside! I would recommend JAL as a great place to get the camper you want from.

"Great Work- Thank you to everyone at JAL"

Thank you to Phil and the JAL team for all their help with the recent purchase, importation and conversion of our Mazda Bongo. We have it it now for seven months and have enjoyed a great summer using it last year. We made the right choice. The van has been done to a very high standard and has been fully reliable, never missing a beat. A few small problems have just been ironed out at our first visit back at no additional cost to us. Would be very happy to use the JAL team again.

"Excellent all round service, quality and value for money"

After a level of highly informative communications with Phil at J.A.L I took the plunge and ordered a bongo. He was really helpful throughout the conversion process and the result was perfect.
Phil was very clear and emphasised all things to look out for on the van, warning signs, what to take care with and all information shared was duly noted.
I have never had a problem with the van throughout a multitude of enjoyable trips over thousands of miles in the 5 or so years I have owned the van. It still runs perfectly with no engine issues since. I have contacted Phil a couple of times with queries due to very minor conversion based issues and how to fix them and he has been happy to help, with simple adjustments or suggestions, which have worked. If I buy another Bongo I would return here for sure.

"The Best of Bongos"

We took delivery of our Bongo camper van conversion from JAL a year ago. The vehicle was converted by JAL to a very high standard in line with our requirements and we received supportive advice and guidance throughout as to the specification. We have been on 5 Bongo expeditions so far and cannot fault the vehicle. We have spoken to various importers and conversion specialists but Phil and his team at JAL come out on top. If you are looking for a Bongo, Phil is the guy to call.