"Lovely Accomodation and Friendly Staff"

I visited the UK for the first time and found my holiday apartment through Prim Short Stays, I was extremely nervous but the 24/7 support team were always available and very helpful - everything for check-in was clearly laid out in their guest info pack and when we battled with one of the appliances causing electricity issues the team were responsive and able to resolve it in a very timely manner. My accom was quaint and exceptionally clean. Hats off to Prim - deffos recommending and will use again.

"I had an absolutely wonderful stay at…"

I had an absolutely wonderful stay at this property! From the moment I arrived, the host was incredibly attentive and made sure everything was perfect. The apartment was spotless, spacious, and exactly as described. The location was fantastic—close to all the main attractions, yet in a peaceful area, making it the perfect base for exploring the city. The amenities provided, such as the fully equipped kitchen and comfortable bedding, really made me feel at home. I couldn't have asked for a better experience and would highly recommend this place to anyone. I look forward to staying here again in the future!

"Fab place, clean, and comfortable"

Had an amazing stay at Adbolton House during my visit in Nottingham! Fab place, clean, and comfortable. Great staff, answered all of my queries promptly. The check-in process was smooth as well. Will definitely stay again!

"Such an amazing stay!"

We had a fantastic time staying in Nottingham. Everything exceeded our expectations. Communication with the host was smooth and prompt, making the booking hassle-free.

The location was perfect. We enjoyed exploring the area and found plenty of great dining options nearby.

Overall, our experience was nothing short of amazing. We highly recommend the property Blackstone Walk. Thank you for such a memorable stay.

"Good staff response time and they are…"

Good staff response time and they are all very accommodating.

"Avoid at all costs. Will be taking it up with consumer arbitration."

My daughter booked an apartment through booking.com and paid £300 for 3 nights from tonight to Sunday -plus £200 deposit towards any damage that may be caused but when she sent them her I.D she was told that because she’s not 21 years of age she would not be able to go so she asked for a full refund and meanwhile booked somewhere else as she needed a place to stay from tonight but was told the money was not refundable but then in a later email after she’d already told them she’d booked somewhere else was told they might be able to speak to the management to see if they could do something!! I thought they said she had to be 21! I’m disgusted at the way my daughter has been treated and will be taking up with booking.com and consumer arbitration. They’re not even offering to refund the £200 damage deposit knowing they’re not even staying and can still let the property out!! Some people have no morals. My daughter is on minimum wage and works hard for her money and has lost a third of her wages. 🤬

"Appalling Customer Service"

I have recently stayed at a Prim Short Stay apartment and had a very undesirable experience. I booked 3 apartments which were adequate and good value for money however the real issue was the communication. I had a significant issue with the apartment being cancelled after I had checked in and after numerous calls and messages I was told I would need to repay if I wanted to stay (I had already paid through booking.com) after hours of back and forth I decided to risk not being kick out and went off to my event. I did speak to booking.com who advised 2 out of the 3 apartments had been subject to a small price increase (after I had made full payment) by the accommodation company and this is what the issue was. I found this very frustrating as they seemed to have no idea of this and worse tried to blame myself and booking.com for the problem. I have since had contact with the company to repay my small refund that had been sent back from booking.com when they cancelled the reservation. They have not once apologised for the mix up or put me in contact with the management team after multiple times of asking as I wanted to discuss the situation and more specifically a very rude conversation with one of the agents. I have never had such a poor customer service experience in my life.

"Misleading pricing/hidden costs"

Booked accommodation in Filey managed by this company. Said dog friendly, charges may apply.
Their main way of booking is advance non refundable payment. After a lot of searching and a phone call later found that they charge £150 extra for the dog! Never paid more than £10-£15 anywhere else. They can change what they want but should be clearly visable at booking. Booked via booking.com and hard to find who actually owns/manages the property. But be warned, may have more hidden charges. Luckily we were able to cancel the booking and will avoid any property managed by this company.

"I visited Nottingham and stayed at one…"

I visited Nottingham and stayed at one of the prim stay locations. The service was great from start to finish. Everything was seamless. Would definitely recommend using them all round.

"Apartment in a fantastic spot"

My apartment was in a fantastic spot. Saved me a ton of time on my commute each morning. The flat itself was modern and had a private work space where I could catch up on email with a cracking view. They even sorted out a late check-out for me last minute upon request, which was a lifesaver. Couldn't have asked for a more efficient and comfortable business stay!