"Prompt and Efficient As always"

As always, shipment to my home was prompt and shipped when notified with easy tracking. Some goods ordered are not in stock but I am duly notified and often received before the promised date.

"Ma commande à été bien exécutée...Le 18 decembre"

Ma commande à été bien exécutée...Le temps de la livraison a été long...Le temps des fêtes n'a pas aidé..
Je vous remercie, le parquet était bien enveloppé et reçu en très bon état.

"We placed an order December 26 and it…"

We placed an order December 26 and it is now January 8 and still no updates or delivery of our items. My wife called over a week ago to see what is happening and we were promised a call back and still haven’t received it!

"Received my order quickly and the…"

Received my order quickly and the prices are comparably good.

"A bit more communication would have…"

A bit more communication would have been appreciated. But I’m super happy to be able to get Finlandia products sent to me since I moved!

"What made my experience great is that…"

What made my experience great is that the probiotics was kept in the fridge until shipping...when probiotics was shipped, it was shipped with ice pack. Shipping was fast.

"I only received part of my November…"

I only received part of my November order and still waiting (it's January 3rd, 2023 now). No follow up phone call or email...!! Bad online shopping experience for that reason. Now I have to call and follow up whereas I feel the store should keep me in the loop about my order - what's missing, when is it coming, is it canceled, will I be refunded automatically, etc. Left a phone message and still waiting... I do love the store and the products offered otherwise. An upgrade to online communications and the website would benefit everyone.

"Got what I wanted in a reasonable…"

Got what I wanted in a reasonable amount of time.

"The EFA I ordered over the past year…"

The EFA I ordered over the past year has been incredibly late in coming..letting me know up front would be incredibly useful..it means I have to go without for far too long. Sometimes you might not know but when it's possible please advise or warn about products with possible long waits until delivery. Otherwise I love your products..your store when I can get it, and the service

"I had two exact orders"

I had two exact orders, one to Regina and one to myself. The Regina order was sent and received within 5 days. I still have not received my order, Vancouver to Burnaby. Its now Dec 31, 2022.
No explanation just a note to say sorry for the delay.