"I ordered a product and apparently it…"

I ordered a product and apparently it was not in stock and it took a week to let me know

"Pending since Dec 19"

I still haven't received this order. It is still pending. I am waiting for them to return my call

"I have not received my order yet"

I have not received my order yet. Was ordered over 3 weeks ago

"Placed an order well before Christmas…"

Placed an order well before Christmas for in store pick up. Didn’t hear anything for a couple days. Called the store to ask about it, the person who answered was quite rude while explaining she can’t help with checking if the product is there. Called back again the next day to ask about the order, same person, told me that the order was back ordered. Asked to cancel which she said she did (albeit with attitude). Get an email a couple weeks later about the order being delayed (I had already asked for it to be cancelled) to which I replied that I already asked for it to be cancelled.

Bad experience overall. Bad timelines, organization, and attitudes.

"Great product and delivery but some things to improve"

Great product and delivery.
I could not buy one more product on and above what I have chosen to buy because had no reply to my two voice message to the rep from the online purchases.
There are some products that I could not add to the basket. The item was listed but there was no option to add it to the basket or to buy. There was no comment posted what is going with it.

"Very Poor service"

I thought Finlandia is a reliable company, but this time it make me very disappointed.
I had placed the ordered on Nov 24, it is almost 1-1/2 month ago, but now they told me that they cannot fulfill my order. I am not only suffer from shortage of supplies, but also missed all the special discounts from other suppliers during the last holiday season offers.
I only can said Finlandia is screwing me up, and put me in a very difficult situation.

"reponding to emails"

the workers are nice and polite, it is just that it takes a very long time to respond back to emails. It would be nice if they could respond to customer emails within 1-2 business days. It has happen to me many times that I send an email and it takes a long time to hear back from a representative.

"Incredibly disappointing."

Not only was my order never filled, but it took almost a month for them to inform me it wouldn't be filled. I normally wouldn't bother leaving a review, but frankly, I received more emails reminding me to leave one than I ever did about the order. Incredibly disappointing.

"Online ordering was easy and able to…"

Online ordering was easy and able to pickup quickly.

"Good product"

Good product. Fast delivery.