"Quick delivery!! "

Received my order within three days of purchasing and everything was delivered in perfect condition! Really happy!! :))

"Muy mal servicio postventa en la sucursal española AldeaSylvanian."

La sucursal española es un desastre, los envíos llegan dando tumbos porque no los protegen en la caja de envío. Cajas dañadas, servicio postventa inexistente porque no te contestan a no ser que llames por teléfono, y hasta eso cuesta.

"Don’t use …"

Placed an order and haven’t had any update on it processing. Tried to email 3 times and called multiple times and they’ve taken the phone off the hook

"Pretty happy"

I ordered 2 sets from the site.I got a tracking number to follow my order and it arrived well packaged in a few days.
I'd be happy to order from here again. One thing to be aware of is you should check the contents of a set before you buy it. They show a lot of pictures of multiple items mixed together but they do list what the item you are buying comes with in the details section.

"Highly Recommend"

I'm a UK customer who ordered the following items for my son's birthday from the sylvanianfamilies.co.uk website:
Family Adventure Bundle - £110
Red Roof Country Home Gift Set - £89.99
Milk Rabbit Family - £22.99
Chocolate Rabbit Brother Set - £13.99
Chocolate Rabbit Father Set - £13.99
Bath & Shower Set - £10.99
Total - £261.95
I didn't receive a confirmation email for my order from the website, but did receive a confirmation email from WorldPay for confirmation of payment. The TrustPilot reviews I read following this did cause some concern, but I need not have worried. I emailed the company directly that evening with the email address provided for them at the bottom of the WorldPay email and received a reply the next morning informing me that it had been a technical error and that my items had already been dispatched with ParcelForce. They provided me with the ParcelForce tracking link and I also received an email from ParcelForce informing me they had my order for delivery. The items arrived the next working day. Everything was perfect and as advertised and described on the website. My son loves his new Sylvanian Families sets and spends hours playing with them. Highly recommend.

"Order “Processing” for many days"

I ordered one week ago, they took my money. Around £70. The order is still “processing” I have emailed them several times with no response, contacted on Facebook with no response, the phone number on the website does not work. Lost a lot of money and cannot cancel my order. I’ll have to call my bank now to deal with this nonsense!

"Fake Website"

Fake Website , order placed more than one mounth and half, still no infos, delivery , even no tracking number.

FAKE WEBSITE AVOID they dont deliver Europe !

"All good"

Delivery was fast and everything arrived in good shape

"It was amazing and extremely cute"

It was amazing and extremely cute, they are very detailed and easy to store away. I highly recommend that you get them. Also, we have bought at least 30 sets and loved them all.

"On 3 April 2020"

On 3 April 2020, I ordered a bundle of Sylvanian items for my daughter's 8th birthday present (thankfully early because they said shipping would be slow). Emailed them 15th April when it still hadn't arrived. Told there had be a 'system error' and the special offer bundle I had ordered was out of stock. They have taken the bundle down, but looking at the website the various components of the bundle are still available individually at full price . I don't know what's going on, but I can guess and will be reporting them to Trading Standards. In the meantime I have to explain to an 8 year old why she has nothing to unwrap on her birthday. Avoid this company and shop elsewhere.